This is a multipart message in MIME format. ------=_NextPart_000_01C7_01DA64BA.6AECA800 Content-Type: multipart/alternative; boundary="----=_NextPart_001_01C8_01DA64BA.6AECA800" ------=_NextPart_001_01C8_01DA64BA.6AECA800 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable YEESSS!!! That did the trick! You should be good to go now. =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Cheryl Cartwright =20 Sent: Wednesday, February 21, 2024 11:35 To: andreas.kozak@thekey.com Cc: Deeth, Ainsley ; Drevik, Abby = ; Timothy Thomas Subject: Re: Amazon Account =20 It gave me the option to merge my old account into the new one so I did = that. That effectively ended my old account. Can you check to see now = that I am on your business account? =20 Cheryl=20 =20 On Wed, Feb 21, 2024 at 12:28=E2=80=AFPM > wrote: Yes, let=E2=80=99s try that. Please let me know when that=E2=80=99s = done so I can send you another invitation link. =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Cheryl Cartwright >=20 Sent: Wednesday, February 21, 2024 11:27 To: andreas.kozak@thekey.com =20 Cc: Deeth, Ainsley >; = Drevik, Abby >; Timothy = Thomas > Subject: Re: Amazon Account =20 This doesn't make any sense. I have a personal account and a business = account. Neither are or have ever been attached to the email address = ccartwright@thekey.com =20 =20 I will delete my Amazon business account if you think that will help. =20 Cheryl=20 =20 =20 =20 On Wed, Feb 21, 2024 at 11:54=E2=80=AFAM > wrote: Cheryl, =20 You most likely accessed your individual account, not the business = account. I=E2=80=99m pretty sure that has been the underlying issue all = along. Now that they reset your individual account, you will obviously = be able to access that, but as long as this account exists, you = won=E2=80=99t be able to access the business account. The only way to = address this issue once and for all is to delete the individual account, = which you should now be able to do. Let me know. =20 Thx, =20 Andy =20 Andreas Kozak Procurement =20 (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Cheryl Cartwright >=20 Sent: Wednesday, February 21, 2024 10:19 To: andreas.kozak@thekey.com =20 Cc: Deeth, Ainsley >; = Drevik, Abby >; Timothy = Thomas > Subject: Re: Amazon Account =20 Hi Andreas, =20 I was able to join no problem. Let me try Coupa though.=20 =20 Cheryl =20 On Wed, Feb 21, 2024 at 11:14=E2=80=AFAM > wrote: Cheryl, =20 I still don=E2=80=99t see you in our business account, so you = won=E2=80=99t be able to access that through Coupa. Please delete your = individual account, that is the only way to add you to the business = account. =20 Thx, Andy =20 Andreas Kozak Procurement =20 (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Deeth, Ainsley >=20 Sent: Tuesday, February 20, 2024 17:59 To: Cheryl Cartwright >; Timothy Thomas > Cc: Drevik, Abby >; = Zoratto, Jennifer >; =