RE: Amazon Account

Cheryl,

 

You most likely accessed your individual account, not the business account.  I’m pretty sure that has been the underlying issue all along.  Now that they reset your individual account, you will obviously be able to access that, but as long as this account exists, you won’t be able to access the business account.  The only way to address this issue once and for all is to delete the individual account, which you should now be able to do.  Let me know.

 

Thx,

 

Andy

 

Andreas Kozak

Procurement

 

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Cheryl Cartwright <ccartwright@thekey.com> 
Sent: Wednesday, February 21, 2024 10:19
To: andreas.kozak@thekey.com
Cc: Deeth, Ainsley <adeeth@amazon.com>; Drevik, Abby <adrevik@amazon.com>; Timothy Thomas <tt@thekey.com>
Subject: Re: Amazon Account

 

Hi Andreas,

 

I was able to join no problem. Let me try Coupa though. 

 

Cheryl

 

On Wed, Feb 21, 2024 at 11:14 AM <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > wrote:

Cheryl,

 

I still don’t see you in our business account, so you won’t be able to access that through Coupa.  Please delete your individual account, that is the only way to add you to the business account.

 

Thx,


Andy

 

Andreas Kozak

Procurement

 

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> > 
Sent: Tuesday, February 20, 2024 17:59
To: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >
Cc: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >; Zoratto, Jennifer <zorattoj@amazon.com <mailto:zorattoj@amazon.com> >; andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Subject: RE: Amazon Account

 

Hi Cheryl, 

 

Glad to hear! Apologies that it took a while. 

 

Best, 

 

Ainsley Deeth 

Healthcare & Life Sciences Account Executive - Canada



416-775-4415 |   <mailto:adeeth@amazon.com> adeeth@amazon.com 

 

 <https://www.google.com/maps/search/120+Bremner+Blvd+,+18th+Floor,+Toronto,+ON?entry=gmail&source=g> 120 Bremner Blvd <https://www.google.com/maps/search/120+Bremner+Blvd+,+18th+Floor,+Toronto,+ON?entry=gmail&source=g> , 18th Floor, Toronto, ON

Amazon Business Customer Support: 1-855-301-0911

 <https://business.amazon.ca/en/work-with-us> Amazon Business Storefront 

 

From: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > 
Sent: Tuesday, February 20, 2024 5:57 PM
To: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >
Cc: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >; Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >; Zoratto, Jennifer <zorattoj@amazon.com <mailto:zorattoj@amazon.com> >; andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Subject: RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 


AVERTISSEMENT: Ce courrier électronique provient d’un expéditeur externe. Ne cliquez sur aucun lien et n’ouvrez aucune pièce jointe si vous ne pouvez pas confirmer l’identité de l’expéditeur et si vous n’êtes pas certain que le contenu ne présente aucun risque.

 

I just saw an email that came in at 4pm today. My apologies. They have reset the whole account and I was able to sign in but haven’t tried it with coupa yet. 

 

Thank you for all your efforts. 

 

On Tue, Feb 20, 2024 at 6:52 PM Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > wrote:

No one from Amazon has called or emailed me. 

 

On Tue, Feb 20, 2024 at 4:41 PM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

@Cheryl Cartwright <mailto:ccartwright@thekey.com>  have you heard from them yet?

 

On Tue, Feb 20, 2024 at 3:18 PM Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> > wrote:

Hi Andreas, 

 

Apologies, I was informed that the Customer Support team has reached out. Is this not the case? 

 

They should be CC’ing you on all communication as I noted you are account admin. 

 

Let me know if you have still not heard from the Customer Support team and I will take further action. 

 

Best,

 

Ainsley Deeth 

Healthcare & Life Sciences Account Executive - Canada



416-775-4415 |   <mailto:adeeth@amazon.com> adeeth@amazon.com 

 

 <https://www.google.com/maps/search/120+Bremner+Blvd+,+18th+Floor,+Toronto,%0D%0A+ON?entry=gmail&source=g> 120 Bremner Blvd <https://www.google.com/maps/search/120+Bremner+Blvd+,+18th+Floor,+Toronto,%0D%0A+ON?entry=gmail&source=g> , 18th Floor, Toronto, ON

Amazon Business Customer Support: 1-855-301-0911

 <https://business.amazon.ca/en/work-with-us> Amazon Business Storefront 

 

From: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com>  <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > 
Sent: Monday, February 19, 2024 9:05 AM
To: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >
Cc: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >; 'Cheryl Cartwright' <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; 'Timothy Thomas' <tt@thekey.com <mailto:tt@thekey.com> >; Zoratto, Jennifer <zorattoj@amazon.com <mailto:zorattoj@amazon.com> >
Subject: RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account
Importance: High

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 


AVERTISSEMENT: Ce courrier électronique provient d’un expéditeur externe. Ne cliquez sur aucun lien et n’ouvrez aucune pièce jointe si vous ne pouvez pas confirmer l’identité de l’expéditeur et si vous n’êtes pas certain que le contenu ne présente aucun risque.

 

Hi Ainsley,

 

It was brought to my attention that this issue is still pending and no one at Amazon had reached out to Cheryl.  I find it unacceptable that it takes weeks to get a seemingly simple error at least looked at by the appropriate back-office team.  How long will it take to fix it?

 

I expect that this issue will be treated with priority and resolved by EOD tomorrow.

 

Thx,

 

Andy 

 

Andreas Kozak

Procurement

 

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > 
Sent: Wednesday, February 14, 2024 15:39
To: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >
Cc: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >; Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Subject: Re: Amazon Account

 

ok, thank you for your help! 

 

On Wed, Feb 14, 2024 at 3:36 PM Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> > wrote:

Hi Timothy, 

 

Our customer service team (who has access to the back-end), is the only team that can remove the phone number currently associated with Cheryl’s account. 

 

I logged a Customer Service ticket and just further escalated it. They should be reaching out to Cheryl directly in the next 24 hours.

 

Ainsley Deeth 

Healthcare & Life Sciences Account Executive - Canada



416-775-4415 |   <mailto:adeeth@amazon.com> adeeth@amazon.com 

 

 <https://www.google.com/maps/search/120+Bremner+Blvd+,+18th+Floor,+Toronto,+ON?entry=gmail&source=g> 120 Bremner Blvd <https://www.google.com/maps/search/120+Bremner+Blvd+,+18th+Floor,+Toronto,+ON?entry=gmail&source=g> , 18th Floor, Toronto, ON

Amazon Business Customer Support: 1-855-301-0911

 <https://business.amazon.ca/en/work-with-us> Amazon Business Storefront 

 

From: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > 
Sent: Wednesday, February 14, 2024 3:27 PM
To: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >
Cc: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >; andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Subject: RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 


AVERTISSEMENT: Ce courrier électronique provient d’un expéditeur externe. Ne cliquez sur aucun lien et n’ouvrez aucune pièce jointe si vous ne pouvez pas confirmer l’identité de l’expéditeur et si vous n’êtes pas certain que le contenu ne présente aucun risque.

 

Hi Abby, 

 

Cheryl still does not have a resolution, and she needs to place orders for her clients. Is there any way we can escalate this further?

 

Thank you

 

On Mon, Feb 12, 2024 at 2:04 PM Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> > wrote:

No worries sorry for the confusion! Be on the lookout for customer service reaching out in the next few days. If you don’t hear anything then let Ainsley know 😊

 

From: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > 
Sent: Monday, February 12, 2024 2:02 PM
To: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >
Cc: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >; andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> 
Subject: RE: [EXTERNAL] Amazon Account

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 

Yes I thought at first they were because it shows the last two digits being 45 and the last four digits of mine is 4584 and I was just confused at first glance. I have no idea who's number ends in 45. Sorry. 

 

On Mon, Feb 12, 2024 at 3:00 PM Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> > wrote:

Ah then this cannot be corrected from our side and we’ll have to wait for customer service to reach out to you and correct unfortunately. Apologies I thought you said they were trying to send to your personal number

 

From: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > 
Sent: Monday, February 12, 2024 1:58 PM
To: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >
Cc: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >; andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> 
Subject: RE: [EXTERNAL] Amazon Account

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 

Whatever phone number you have attached to the account ccartwright@thekey is not mine and they are trying to send the verification code to that. Can you please remove the secondary verification so I can access this account?

 

On Mon, Feb 12, 2024 at 2:54 PM Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > wrote:

Sure, I am free 

 

On Mon, Feb 12, 2024 at 2:51 PM Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> > wrote:

Are you free? I can setup a quick call cause if you have access to the phone then I have an idea since we’re waiting on customer support

 

From: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > 
Sent: Monday, February 12, 2024 1:46 PM
To: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >
Cc: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> ; Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >; tt@thekey.com <mailto:tt@thekey.com> 
Subject: RE: [EXTERNAL] Amazon Account

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 

The phone number 416-357-4584 is the one I can see they are trying to send the code to. This is my personal cell phone and in no way related to my business account with Amazon. I did not add this number but I can see it's associated with whatever account you have tried to set up for me. There is no way for me to remove it as it's not even listed on Amazon Business on my end. And I am not removing it from my own personal account.  

 

I can delete my SJD Amazon account of course and see if that works but I don't see how it fixes the issue considering the problem is related to how they are trying to send the verification code. 

 

On Mon, Feb 12, 2024 at 10:32 AM Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> > wrote:

Hi Cheryl and Andrea, 

 

Apologies for the delay, I have been offline to attend to some family matters over the last few days. I logged an escalated Customer Support ticket on Friday to look further into this for you. If you have an incorrect phone number associated with your account and multi-fact authentication, we will need to have the Customer Support team remove that phone number, 

 

They should be in touch in the next 1-2 days to support with this. 

 

Best, 

 

Ainsley Deeth 

Healthcare & Life Sciences Account Executive - Canada



416-775-4415 |   <mailto:adeeth@amazon.com> adeeth@amazon.com 

 

 <https://www.google.com/maps/search/120+Bremner+Blvd+,+18th+Floor,+Toronto,+ON?entry=gmail&source=g> 120 Bremner Blvd <https://www.google.com/maps/search/120+Bremner+Blvd+,+18th+Floor,+Toronto,+ON?entry=gmail&source=g> , 18th Floor, Toronto, ON

Amazon Business Customer Support: 1-855-301-0911

 <https://business.amazon.ca/en/work-with-us> Amazon Business Storefront 

 

From: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com>  <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > 
Sent: Monday, February 12, 2024 9:20 AM
To: 'Cheryl Cartwright' <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >
Cc: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >; tt@thekey.com <mailto:tt@thekey.com> 
Subject: RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account
Importance: High

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 


AVERTISSEMENT: Ce courrier électronique provient d’un expéditeur externe. Ne cliquez sur aucun lien et n’ouvrez aucune pièce jointe si vous ne pouvez pas confirmer l’identité de l’expéditeur et si vous n’êtes pas certain que le contenu ne présente aucun risque.

 

Hi Cheryl,

 

The phone number in their system appears to be with your individual account, and I can’t access that.  I think since we’re not getting any support from Ainsley, the best thing to do would be to close the individual account entirely.  When that’s done, please let me know who else besides you I should add to our business account, and we’ll start from “scratch”.

 

@ Abby: Please address the unresponsiveness of our new account rep.  This is unacceptable.

 

Thx,

 

Andy

 

Andreas Kozak

Procurement

 

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > 
Sent: Monday, February 12, 2024 9:00
To: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Cc: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >; Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >; tt@thekey.com <mailto:tt@thekey.com> 
Subject: Re: Amazon Account

 

So if you could please remove my cell number as that seems to be the problem. If I don't have to authenticate it with both my cell AND my email it should work. Amazon does not allow you to have two accounts connected to the same phone number weirdly enough. 

 

Please try removing it and let's see if that works. 

 

Cheryl 

 

On Fri, Feb 9, 2024 at 9:51 AM <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > wrote:

Hi Ainsley,

 

Can we please have an update on this?

 

Thank you.

 

Andreas Kozak

Procurement

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> > 
Sent: Thursday, February 8, 2024 10:33
To: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >
Cc: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> 
Subject: RE: Amazon Account

 

Ah…  <mailto:adeeth@amazon.com> @Deeth, Ainsley is there a ticket you can open to remove that second authentication? Or what is your recommendation?

 

From: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > 
Sent: Thursday, February 8, 2024 10:31 AM
To: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >
Cc: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >; andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> 
Subject: RE: [EXTERNAL] Amazon Account

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 

The issue is with the verification code. They are sending the first one to my email which I am receiving just fine. Then there is a second code that is sent to my cell number which is not coming through and I’m not sure if the correct phone number is listed. 

 

416-357-4584 is my cell number. 

 

Cheryl

 

On Thu, Feb 8, 2024 at 11:15 AM Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> > wrote:

She should be able to merge the individual account through the invite link I sent out. If there’s an error with that then please share and we can troubleshoot. She will either have to do one of the following if that individual account should not be merged:

*	Change the email to her personal email on that account, then she’ll be able to accept the invitation without merging the individual account to the main Canada account
*	Request to deactivate the account entirely. Customer service can help with that through the chat functionality

 

From: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com>  <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > 
Sent: Thursday, February 8, 2024 10:10 AM
To: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >; Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >
Cc: 'Cheryl Cartwright' <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; 'Timothy Thomas' <tt@thekey.com <mailto:tt@thekey.com> >
Subject: RE: [EXTERNAL] Amazon Account
Importance: High

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 

Can someone at Amazon please help us resolve this?  Does Cheryl have to close out the individual account first, before being able to join the Business Account?

 

Thx,

 

Andy

 

Andreas Kozak

Procurement

 

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> > 
Sent: Wednesday, February 7, 2024 13:22
To: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> ; Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >
Subject: RE: Amazon Account

 

Try to clear cache and cookies then try to re-join. If that doesn’t work then  <mailto:adeeth@amazon.com> @Deeth, Ainsley can you submit a CS escalation ticket to help get her on the account?

 

From: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > 
Sent: Wednesday, February 7, 2024 1:19 PM
To: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Cc: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >; Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >
Subject: RE: [EXTERNAL] Amazon Account

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 

It is somehow connecting me back to my SJD Business Account when I hit the button "try another way" it brings that account up. my @homecareassistance email address though should not be connected to my @thekey email address as far as Amazon knows though right? 

 

Let me know if you need to screen share

 

On Wed, Feb 7, 2024 at 2:15 PM Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > wrote:

Yes but it does the same thing. Sends me a code to my email. Then I put that in and it says it will send a code to my cell phone but never does. 

 

On Wed, Feb 7, 2024 at 2:10 PM <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > wrote:

Is there a “forgot password” option? 

 

Andreas Kozak

Procurement

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > 
Sent: Wednesday, February 7, 2024 13:03
To: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Cc: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >; Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >
Subject: Re: Amazon Account

 

Won't let me sign in. Keeps saying the password is incorrect but it's the only password associated with that email address. 

 

Cheryl 

 

On Wed, Feb 7, 2024 at 12:54 PM <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > wrote:

Done.  Cheryl, please try again and let us know…

 

Andreas Kozak

Procurement

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> > 
Sent: Wednesday, February 7, 2024 11:32
To: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> ; 'Cheryl Cartwright' <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >
Cc: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >
Subject: RE: Amazon Account

 

That’s odd, I see in our internal system but youre right. Can you send her an invite to the Canada account and then she can try to accept from there? I removed the old invite so we can start over!

 

If that doesn’t work the Ainsley can submit a support escalation ticket to figure out how to get her on the account

 

From: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com>  <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > 
Sent: Wednesday, February 7, 2024 11:24 AM
To: 'Cheryl Cartwright' <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >; Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >
Cc: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >
Subject: RE: [EXTERNAL] Amazon Account

 


CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

 

Cheryl,

 

You should be using the TheKey business account through the Coupa punchout catalogue, not individual accounts.  Obviously, we need to make this work, first…

 

Thx,


Andy   

 

Andreas Kozak

Procurement

 

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > 
Sent: Wednesday, February 7, 2024 11:20
To: Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> >
Cc: Deeth, Ainsley <adeeth@amazon.com <mailto:adeeth@amazon.com> >; andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Subject: Re: Amazon Account

 

Hi! I was going to say that actually but figured you knew it was in Canada. Okay so we will continue using our Canadian business accounts then. 

 

On Wed, Feb 7, 2024 at 12:15 PM Drevik, Abby <adrevik@amazon.com <mailto:adrevik@amazon.com> > wrote:

Oh! This is Canada…so Cheryl is on the US account not the Canada. Users can only be a part of one account so if she should be on Canada instead, you’ll want to remove her from the US account then invite to the Canada account