--0000000000001f61610611e6cbf4 Content-Type: multipart/alternative; boundary="0000000000001f615f0611e6cbf3" --0000000000001f615f0611e6cbf3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This doesn't make any sense. I have a personal account and a business account. Neither are or have ever been attached to the email address ccartwright@thekey.com I will delete my Amazon business account if you think that will help. Cheryl On Wed, Feb 21, 2024 at 11:54=E2=80=AFAM wrote: > Cheryl, > > > > You most likely accessed your individual account, not the business > account. I=E2=80=99m pretty sure that has been the underlying issue all = along. > Now that they reset your individual account, you will obviously be able t= o > access that, but as long as this account exists, you won=E2=80=99t be abl= e to > access the business account. The only way to address this issue once and > for all is to delete the individual account, which you should now be able > to do. Let me know. > > > > Thx, > > > > Andy > > > > Andreas Kozak > > Procurement > > > > (631) 400-4409 > > > > [image: TheKey] > > > > https://thekey.com/ > > > > *From:* Cheryl Cartwright > *Sent:* Wednesday, February 21, 2024 10:19 > *To:* andreas.kozak@thekey.com > *Cc:* Deeth, Ainsley ; Drevik, Abby ; > Timothy Thomas > *Subject:* Re: Amazon Account > > > > Hi Andreas, > > > > I was able to join no problem. Let me try Coupa though. > > > > Cheryl > > > > On Wed, Feb 21, 2024 at 11:14=E2=80=AFAM wrote= : > > Cheryl, > > > > I still don=E2=80=99t see you in our business account, so you won=E2=80= =99t be able to > access that through Coupa. Please delete your individual account, that i= s > the only way to add you to the business account. > > > > Thx, > > > Andy > > > > Andreas Kozak > > Procurement > > > > (631) 400-4409 > > > > [image: TheKey] > > > > https://thekey.com/ > > > > *From:* Deeth, Ainsley > *Sent:* Tuesday, February 20, 2024 17:59 > *To:* Cheryl Cartwright ; Timothy Thomas tt@thekey.com> > *Cc:* Drevik, Abby ; Zoratto, Jennifer zorattoj@amazon.com>; andreas.kozak@thekey.com > *Subject:* RE: Amazon Account > > > > Hi Cheryl, > > > > Glad to hear! Apologies that it took a while. > > > > Best, > > > > Ainsley Deeth > > *Healthcare & Life Sciences Account Executive - Canada* > > *[image: signature_472603093]* > > *416-775-4415 | **adeeth@amazon.com* > > > > 120 Bremner Blvd > , > 18th Floor, Toronto, ON > > > Amazon Business Customer Support: *1-855-301-0911* > > *Amazon Business Storefront* > > > > *From:* Cheryl Cartwright > *Sent:* Tuesday, February 20, 2024 5:57 PM > *To:* Timothy Thomas > *Cc:* Deeth, Ainsley ; Drevik, Abby ; > Zoratto, Jennifer ; andreas.kozak@thekey.com > *Subject:* RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account > > > > *CAUTION*: This email originated from outside of the organization. Do not > click links or open attachments unless you can confirm the sender and kno= w > the content is safe. > > > > *AVERTISSEMENT*: Ce courrier