--00000000000081905605eca7af04 Content-Type: multipart/alternative; boundary="00000000000081905505eca7af03" --00000000000081905505eca7af03 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Angie, All the caregivers you sent as an example have this tag applied. It does seem that the tag was applied on 3/9, so it does make sense to me why these caregivers could qualify as a winback due to that timing, but because of how the logic is set up within the backend of the system a data logic change needs to be made and these requests can take some time, and I would need to also confirm any changes with Kerry just to ensure that we are all aligned as to what the logic will be on the backend going forward. If this logic change is implemented then they will unfortunately still not be displayed within this report as they would be counted as winbacks as it seems like they have previously worked, though I would run this down with Kerry as well just to understand if this is how we want to view this instance of starts, and the report only displays new business starts (people who have not been previously associated within the business) as a default, though there is an available filter within the AP that allows you to toggle between allowing the winbacks to count within the report to observe how the numbers change. As for the rolling 4 wk. avg, this is also in relation to the new business starts, so it seems like the system did pick up another start, this start was just more than 4 weeks ago, so the start did not count towards that rolling avg. It does seem like there was a data delay when the report went out or something got corrected, but the report is now showing Meera with a start. I will keep you updated as to the questions brought up so we can come to a better understanding of what is going on, and how we can move forward. Thanks, Lucas Hynes Data Analyst *Please note my email has changed:* lhynes@TheKey.com (425) 951-3816 TheKey.com [image: TheKey] On Thu, Nov 3, 2022 at 6:38 AM Angie Kunnath wrote: > The acquired bulk tag was part of the amalgamation with Toronto Clearcare > back in April. It should not impact any new caregiver profiles as none ha= ve > the "Acquired bulk tag". I need help understanding this report with the > explanation provided. Based on this report, Meera has zero starts for the > past week count, month to date and 4-week average. This would typically > indicate a performance issue. In this instance, Meera is a high-performin= g > talent. How do you disassociate the tag from this recruiter to have a mor= e > accurate report? > > Angie Kunnath > *Regional, Caregiver Recruitment, Canada* > > *Home Care Assistance* > > 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111 > 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 > > > > *Champions of Aging Well* > > *www.**H**o * > > *me Care > Assistance > Waterloo > .ca > www.HomeCareAssistanceGuelph.ca* > *www.HomeCareAssistanc