--0000000000009821e30614ba0cf6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, FreshDesk and FreshService have confirmed that the incident affecting Agents' ticket views not loading properly or their ability to access custom dashboards has been resolved. If further support is required, as always, please reach out to the IT Help Desk by emailing us at itsupport@thekey.com or by calling us at (888) 838-1955. We're here to help! Please note that our IT Help Desk is available, Monday through Friday, 8:00 AM to 9:00 PM EST. Kind Regards, Mike On Thu, Mar 28, 2024 at 10:36=E2=80=AFAM Mike Conner wrote: > Good Day All, > > We regret to inform you that FreshDesk and FreshService are currently > experiencing degraded performance on their search platform. This may impa= ct > your experience with the services provided. > > Specifically, Agents may encounter difficulties with ticket views not > loading properly and accessing custom dashboards. Some Agents are unable = to > use the search function as well. > > TheKey's IT team has escalated the issue to the FreshDesk and > FreshService team. User's wishing to follow this incident can do so by > clicking on the incident status page here > . > > *Impact*: Agents using FreshDesk and FreshService might be able to view > incoming tickets in their dashboard or be able to search for existing > tickets. > > *Work around: *Agents can use the direct URL to the ticket to access that > ticket. Also, some agents have reported being able to see new tickets, by > clicking on unresolved tickets in their dashboard. > > *Next Update:* We will provide an update at 12:30pm est or as soon as > relevant information becomes available. > > Kind Regards, > Mike Conner > --0000000000009821e30614ba0cf6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, FreshDesk and FreshService have confirmed that the incident affect= ing Agents' ticket views not loading properly or their ability to acces= s custom dashboards has been resolved. If further suppor= t is required, as always, please reach out to the IT Help Desk by emailing = us at=C2=A0 itsupp= ort@thekey.com =C2=A0or by calling us at (888) 838-1955. We're here = to help! Please note that our IT Help Desk is available, Monday through Fri= day, 8:00 AM to 9:00 PM EST. Kind Regards, Mike=C2=A0 On Thu, Mar 28, 2024 at 10:36=E2=80=AFAM Mike Conner < noreply_italerts@thekey.com > wrote: Good Day All, We regret to inform you that FreshDesk = and FreshService are currently experiencing degraded performance on their s= earch platform. This may impact your experience with the services provided.= =C2=A0 Specifically, Agents may encounter difficulties with ticket v= iews not loading properly and accessing custom dashboards. Some Agents are = unable to use the search function as well.=C2=A0 TheKey's = IT team has escalated the issue to the FreshDesk and FreshService=C2=A0team= . User