Re: New vCom Account Added - HCA Oakville & Waterloo - Rogers ISP & Cell Phones

From
Isabelle La <ila@thekey.com>
To
Angie Kunnath <akunnath@thekey.com>
CC
An Ly <an.ly@thekey.com>, Angie Kunnath <akunnath@homecareassistance.com>, Gabriel La <it@homecareassistance.com>, Hua Wu <hua.wu@thekey.com>, Timothy Thomas <tt@thekey.com>, Trish Nguyen <trish.nguyen@thekey.com>
Date
2022-07-15 14:55:09
Folder
INBOX
--000000000000f572cd05e3df1338 Content-Type: multipart/alternative; boundary="000000000000f572cc05e3df1337" --000000000000f572cc05e3df1337 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, please send to me and I'll update, thank you. On Fri, Jul 15, 2022 at 2:54 PM Angie Kunnath wrote: > Hi Isabelle, > > I can send you the updated credit card info. If you can update the portal > that would be great. > > Angie > > On Fri, Jul 15, 2022 at 5:52 PM Isabelle La wrote: > >> Hi All, >> >> We once again received an overdue payment notice for Rogers Account for >> HCA Oakville & Waterloo. To prevent services from being shut down, I did >> another emergency-pay with Gabe's Corp Card but this should not be the c= ase >> regularly and it seems we never resolved the original pay method issue f= rom >> this prior email thread. >> >> Angie/Hua - can you confirm if this is to be paid by Angie's Corp Card >> going forward or the best way this is to be paid so we avoid these overd= ue >> notices? If it's a card, please share with me and I can update the porta= l >> for you. Please advise ASAP, thank you. >> >> [image: Screen Shot 2022-07-15 at 2.51.05 PM.png] >> >> On Mon, Jun 13, 2022 at 3:58 PM Isabelle La wrote: >> >>> Confirming that Gabe's card was used for Emergency Pay to take care of >>> the account's overdue balance to resume services and prevent shut down >>> scheduled for next week. Please see attached confirmation. >>> >>> [image: Rogers=E2=84=A2] >>> Date: June 13, 2022 >>> Account Number: X-XXXX-7754 >>> Date: June 13, 2022 >>> Account Number: X-XXXX-7754 >>> Payment received. >>> Hello Home Care Assistance, >>> This is to confirm that we=E2=80=99ve received your payment. Thank you! >>> Payment information >>> Confirmation number: 1551736841 >>> You paid: $357.41 >>> Payment method: Credit Card >>> Updated balance: $0.00 >>> Did you know you can arrange for convenient pre-authorized payments fro= m >>> either your chequing account or credit card through MyRogers? You can a= lso >>> use MyRogers to monitor your usage, check your balance, make changes to >>> your account, and more. Visit Rogers.com/MyRogers >>> or download the MyRogers app >>> on your smartphone. >>> Support >>> If you require additional support or have any questions, please click o= n >>> one of the options listed here: >>> Online Support >>> Contact >>> Us >>> Find us on: >>> >>> Community Forums >>> >>> Facebook >>> >>> Twitter >>> >>> YouTube >>> >>> Connected >>> >>> YouTube >>> >>> Connected >>> Contact Us | Privacy >>> Policy | Rogers.com >>> >>> Rogers Communications | One Mount Pleasant Road | Toronto ON M4Y 2Y5 >>> =C2=A9 2017 Rogers Communications >>> This email is automatically generated, please do not reply. This e-mail >>> (and any attachment(s)) is confidential; if you are not the intended >>> recipient please delete it immediately without keeping a copy. >>> >>> On Mon, Jun 13, 2022 at 3:40 PM Isabelle La wrote: >>> >>>> I don't

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