----==_mimepart_64b1bfa32c038_20c2ad1068b381c15625597 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi All, =E2=80=8B Wanted to provide everyone an updated, just complete= d review of the clients account with our invoicing team. The authorizatio= n is set up correctly and CDHC is being billed for client services effect= ive 6/1/2023. Payments from CDHC have also been received and applied to t= he invoices through May 31st 2023, the remaining amounts reflected on the= clients invoices is the client portion owed. As for the Credit memo=E2= =80=8B we revised the original Credit amount and moved it over to the cor= rect invoice, i have resent the invoices along with the credit memo over = to bill via Versapay and will give him a call here shortly to review over= the phone. Thanks,=C2=A0 Lito Delapena Help Desk Manager Bil= ling@thekey.com 866-226-1702 = = On Fri, 14 Jul at 5:22 PM , Shawntel Sousa wrote: = Thank you so much for your help. = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca = = = = = = = On Fri, Jul 14, 2023 at 2:21=E2=80=AFPM Lito Delapena wrote: = = = = = Hi=C2=A0Shawntel,=C2=A0 = = He didn't mention that when we spoke but ill review the previous tickets= that Ali worked for the client. = = = Thanks,=C2=A0 = = Lito Delapena = = = = = Lito Delapena = Help Desk Manager = Billing@thekey.com = 866-226-1702 = = = = = = On Fri, 14 Jul at 2:04 PM , Shawntel Sousa wrote: Hi, = = He had mentioned that he was to get a credit that wasn=E2=80=99t done co= rrectly - just want to make sure that he had this addressed?=C2=A0 = = = = = On Fri, Jul 14, 2023 at 12:00 PM Lito Delapena wrot= e: = = = = = Hi All, = = Just wrapped my phone call with Mr. Picken and his main concern is wanti= ng to ensure that Alberta Health is being billed for their portion of the= clients services. He mentioned that a chuck? and Ali would notify him in= the past as to what the private pay portion would be after the billing t= o Alberta health was complete, with the clients current set up there is a= n active authorization set up where the billing is being directed strait = to the parent payer.=C2=A0 = = = I let Mr. Picken know i would review the account and the invoicing and w= ill connect back with him to review what has been billed to CD Home and a= lso what they have paid TheKey to date. = = = Thanks,=C2=A0 = = = = Lito Delapena = Help Desk Manager = Billing@thekey.com = 866-226-1702 = = = = = = = = = = -- Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Car= e Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Offi= ce Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPh= one ----==_mimepart_64b1bfa32c038_20c2ad1068b381c15625597 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi All, =E2=80=8B Wanted to provide everyone an updated, just completed