--000000000000213a42060079503c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You are wonderful, thank you for all of your work, very appreciated. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Fri, Jul 14, 2023 at 3:35=E2=80=AFPM Lito Delapena = wrote: > Hi All, > =E2=80=8B > Wanted to provide everyone an updated, just completed review of the > clients account with our invoicing team. The authorization is set up > correctly and CDHC is being billed for client services effective 6/1/2023= . > Payments from CDHC have also been received and applied to the invoices > through May 31st 2023, the remaining amounts reflected on the clients > invoices is the client portion owed. > > As for the Credit memo=E2=80=8B we revised the original Credit amount and= moved it > over to the correct invoice, i have resent the invoices along with the > credit memo over to bill via Versapay and will give him a call here short= ly > to review over the phone. > > Thanks, > > Lito Delapena > Help Desk Manager > Billing@thekey.com > 866-226-1702 > > > On Fri, 14 Jul at 5:22 PM , Shawntel Sousa > wrote: > Thank you so much for your help. > *Thank you,* > *Shawntel Sousa, LPN* > Client Success Manager > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > *TheKey.ca * > > [image: TheKey] > > > > On Fri, Jul 14, 2023 at 2:21=E2=80=AFPM Lito Delapena wrote: > >> Hi Shawntel, >> >> He didn't mention that when we spoke but ill review the previous tickets >> that Ali worked for the client. >> >> >> Thanks, >> >> Lito Delapena >> >> >> Lito Delapena >> Help Desk Manager >> Billing@thekey.com >> 866-226-1702 >> >> >> On Fri, 14 Jul at 2:04 PM , Shawntel Sousa >> wrote: >> Hi, >> >> He had mentioned that he was to get a credit that wasn=E2=80=99t done co= rrectly - >> just want to make sure that he had this addressed? >> >> On Fri, Jul 14, 2023 at 12:00 PM Lito Delapena >> wrote: >> >>> Hi All, >>> >>> Just wrapped my phone call with Mr. Picken and his main concern is >>> wanting to ensure that Alberta Health is being billed for their portion= of >>> the clients services. He mentioned that a chuck? and Ali would notify h= im >>> in the past as to what the private pay portion would be after the billi= ng >>> to Alberta health was complete, with the clients current set up there i= s an >>> active authorization set up where the billing is being directed strait = to >>> the parent payer. >>> >>> I let Mr. Picken know i would review the account and the invoicing and >>> will connect back with him to review what has been billed to CD Home an= d >>> also what they have paid TheKey to date. >>> >>> >>> Thanks, >>> >>> Lito Delapena >>> Help Desk Manager >>> Billing@thekey.com >>> 866-226-1702 >>> >>> >>> -- >> Warm regards, >> Shawntel Sousa, LPN >> Lead Client Care Manager >> Home Care Assistance