--000000000000ba2ad50605cdb559 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you both. On Wed, Sep 20, 2023 at 12:16=E2=80=AFPM Chuck Terlesky wrote: > Hi Dennis, > > This is completely unacceptable - and highly frustrating. > > I will have to speak with her about this, as she outright lied to all of > us at the morning meeting. This, coupled with your other concerns, create= s > the need for some action to happen. Let's loop in Sharon her manager, and > see what we should do. > > Regards, > Chuck > > On Wed, Sep 20, 2023 at 10:01=E2=80=AFAM Dennis Fancy = wrote: > >> Hi Chuck, >> >> Please listen to the call attached. @Timothy Thomas I >> have been in the habit of reviewing CallRails daily. This call came in l= ast >> night and was not communicated to me in any way. As you witnessed in our >> morning meeting I asked if there were any inquiries last night and the >> response was "no." This is obviously concerning to say the least. >> >> Sincerely, >> >> Dennis Fancy, BSP >> Care Solutions Manager >> >> TheKey.ca >> >> [image: TheKey] >> > > > -- > Chuck Terlesky B.A., CCPE > General Manager/Regional Caregiver Ambassador for Canada > > 403-301-3777 > > TheKey.ca > > [image: TheKey] > > --000000000000ba2ad50605cdb559 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you both. = On Wed, Sep 20, 2023 at 12:16=E2=80= =AFPM Chuck Terlesky < cterlesky@= thekey.com > wrote: Hi Dennis, This is completely un= acceptable - and highly=C2=A0frustrating.=C2=A0 I will have to speak with her about this, as she out= right lied to all=C2=A0of us at the morning meeting. This, coupled with you= r other concerns, creates the need for some action to happen. Let's loo= p in Sharon her manager, and see what we should=C2=A0do. Regards, Chuck On Wed, Sep 20, 2023 at 10:01=E2=80=AF= AM Dennis Fancy < = dfancy@thekey.com > wrote: Hi Chuck, Please liste= n to the call attached.=C2=A0 @Timothy Thomas =C2=A0I have been in the habit of = reviewing CallRails daily. This call came in last night and was not communi= cated to me in=C2=A0any way. As you witnessed in our morning meeting I aske= d if there were any inquiries last night and the response was "no.&quo= t; This is obviously concerning to say the least.=C2=A0 Sincerely, Dennis Fancy, BSP Care Solutions Manager TheKey.ca <p dir=3D"ltr" style=3D"color:rgb(34,34,34);li= ne-height:1.38;margin-top:0pt;mar