--000000000000a3cca60605cd8ab1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Dennis, This is completely unacceptable - and highly frustrating. I will have to speak with her about this, as she outright lied to all of us at the morning meeting. This, coupled with your other concerns, creates the need for some action to happen. Let's loop in Sharon her manager, and see what we should do. Regards, Chuck On Wed, Sep 20, 2023 at 10:01=E2=80=AFAM Dennis Fancy w= rote: > Hi Chuck, > > Please listen to the call attached. @Timothy Thomas I > have been in the habit of reviewing CallRails daily. This call came in la= st > night and was not communicated to me in any way. As you witnessed in our > morning meeting I asked if there were any inquiries last night and the > response was "no." This is obviously concerning to say the least. > > Sincerely, > > Dennis Fancy, BSP > Care Solutions Manager > > TheKey.ca > > [image: TheKey] > --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca [image: TheKey] --000000000000a3cca60605cd8ab1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi = Dennis, This is compl= etely unacceptable - and highly=C2=A0frustrating.=C2=A0 I will have to speak with her about this, as= she outright lied to all=C2=A0of us at the morning meeting. This, coupled = with your other concerns, creates the need for some action to happen. Let&#= 39;s loop in Sharon her manager, and see what we should=C2=A0do. Regards, Chuck On Wed, Sep 20, 2023 at 10:01= =E2=80=AFAM Dennis Fancy < dfancy@th= ekey.com > wrote: Hi Chuck, Please listen to the = call attached.=C2=A0 @Timothy= Thomas =C2=A0I have been in the habit of reviewing CallRails daily. Thi= s call came in last night and was not communicated to me in=C2=A0any way. A= s you witnessed in our morning meeting I asked if there were any inquiries = last night and the response was "no." This is obviously concernin= g to say the least.=C2=A0 Sincerely, Dennis Fancy, BSP Care Solutions Manager TheKey.ca </di