--000000000000e867d7060ead3b54 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Let's go ahead and just cancel the lines. Since we can't suspend the lines it defeats the purpose of waiting two weeks. On Thu, Jan 11, 2024 at 10:16=E2=80=AFAM Rogers Business Support wrote: > Hey John, > > Are we cancelling the account right away or are we doing this two weeks > out? > > > *If you are sending a response after 7 days, please do not reply using > this email chain. We ask that you create a new email so that this request > can be assigned.* > > > Thank you for choosing Rogers, we do appreciate your business. Have a > wonderful day! > > Kind Regards, > > *Andre S* > *Business Customer Service Consultant* > 8200 Dixie Road, Brampton, ON, L6T 0C1 > *e* rogers.businesssupport@rci.rogers.com > *t* 1.877.274.3375 > > > > > > > --------------- Original Message --------------- > *From:* John Andrew Hawkins [jhawkins@thekey.com] > *Sent:* 11/01/2024 9:57 AM > *To:* rogers.businesssupport@rci.rogers.com > *Cc:* tt@thekey.com; it@thekey.com > *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874) > > Okay, let's go ahead and cancel the requested lines. > > On Wed, Jan 10, 2024 at 3:27?PM Rogers Business Support rogers.businesssupport@rci.rogers.com> wrote: > >> >> Hey John, >> >> >> The minimum suspension period is 2 months and its better applicable to >> lines that do not have a contract. >> >> >> If there are any other questions or inquires, please do not hesitate to >> reach out to us. >> >> >> *If you are sending a response after 7 days, please do not reply using >> this email chain. We ask that you create a new email so that this reques= t >> can be assigned.* >> >> >> Thank you for choosing Rogers, we do appreciate your business. Have a >> wonderful day! >> >> Kind Regards, >> >> *Andre S* >> *Business Customer Service Consultant* >> 8200 Dixie Road, Brampton, ON, L6T 0C1 >> *e* rogers.businesssupport@rci.rogers.com >> *t* 1.877.274.3375 >> >> >> >> >> >> --------------- Original Message --------------- >> *From:* John Andrew Hawkins [jhawkins@thekey.com] >> *Sent:* 10/01/2024 1:24 PM >> *To:* rogers.businesssupport@rci.rogers.com >> *Cc:* tt@thekey.com; it@thekey.com >> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874) >> >> So there's no way to suspend the lines before they are disconnected? >> >> On Wed, Jan 10, 2024 at 12:50?PM Rogers Business Support > rogers.businesssupport@rci.rogers.com> wrote: >> >>> Hey John, >>> >>> >>> We can set the cancellations to go in effect for February 1st. That way >>> if there are any discrepancies that are caught before that time, we can >>> undo the cancellation request. >>> >>> >>> If there are any other questions or inquires, please do not hesitate to >>> reach out to us. >>> >>> *If you are sending a response after 7 days, please do not reply using >>> this email chain. We ask that you create a new email so that this reque= st >>> can be assigned.* >>