Hey John,
Please see the updated table below. The lines in green were cancelled effective immediately. The lines in red did not have the correct cancellation fees based on the table you sent. The fees below are correct.
�
AccountNumberNameMonthly Service Fee# of Months RemainingEarly Cancellation FeeAction Needed�934376013437-215-3981ABRAHAM AANCHERIL$75.0019404.79Cancel�934376013437-216-2865ALLISON BRENNAN$75.0019404.79Cancel�934376013437-217-5861AMANDA ILINES$75.0019404.79Cancel�934376013437-217-0034ANGIE KUNNATH$75.0019404.79Cancel�934376013437-216-3067BETH SPARROW$75.0019404.79Cancel�934376013647-588-6518GEETANJALI PANDEY$75.0021$531.86Cancel�934376013437-216-6422GOPALA PULIJALA$75.0019404.79Cancel�934376013437-217-5940MATT VIJAYAN$75.0019404.79Cancel�934376013437-217-2931MEERA LADANI$75.0019404.79Cancel�934376013289-952-1842NAVDEEP GILL$75.0021531.86Cancel�934376013438-226-8757ROGER CHALUT$75.0022$562.63Cancel�934376013437-882-6039USER 10$75.0019$615.90Cancel�934376013437-881-2393USER 7$75.0019$615.90Cancel�934376013437-882-0579USER 8$75.0019$615.90Cancel�934376013437-882-3922USER 9$75.0019$615.90Cancel�785976853514-726-7647TIMOTHY THOMAS$60.00N/AN/ACancelConsumer Account. Need to speak with the consumer team to have this cancelled875718157437 213-4345EVE DESMARAIS$90.00N/A$0.00Cancel�875718157604-318-1930JAY BRADLEY$90.004$409.50Cancel�872545868416-918-7704SJD CARE SERVICES INC.$0.00N/AN/ACancel�872545868416 419-4295GEOFF MCCALLUM$45.007$367.52Cancel�872545868647 406-9253HOME CARE$45.003$98.26Cancel�872545868437 881-6665HOME CARE$45.003$98.26Cancel�872545868647 406-8719HOME CARE$45.003$98.26Cancel�872545868647 406-6194HOME CARE$45.003$98.26Cancel�872545868647 406-8591HOME CARE$45.003$98.26Cancel�872545868647 406-7040HOME CARE$45.003$98.26Cancel�
If there are any other questions or inquires, please do not hesitate to reach out to us.
If you are sending a response after 7 days, please do not reply using this email chain. We ask that you create a new email so that this request can be assigned.
Thank you for choosing Rogers, we do appreciate your business. Have a wonderful day!
�
Kind Regards,
�
Andre S
Business Customer Service Consultant
8200 Dixie Road, Brampton, ON, L6T 0C1
e�rogers.businesssupport@rci.rogers.com
t�1.877.274.3375
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[Inline image URL : 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]
From: John Andrew Hawkins [jhawkins@thekey.com]
Sent: 11/01/2024 10:30 AM
To: rogers.businesssupport@rci.rogers.com
Cc: tt@thekey.com; it@thekey.com
Subject: Re: Rogers Cell Account Consolidation (Case #243942874)
Let's go ahead and just cancel the lines. Since we can't suspend the lines it defeats the purpose of waiting two weeks.
�
On Thu, Jan 11, 2024 at 10:16?AM Rogers Business Support <rogers.businesssupport@rci.rogers.com> wrote:
Hey John,
Are we cancelling the account right away or are we doing this two weeks out?
If you are sending a response after 7 days, please do not reply using this email chain. We ask that you create a new email so that this request can be assigned.
Thank you for choosing Rogers, we do appreciate your business. Have a wonderful day!
�
Kind Regards,
�
Andre S
Business Customer Service Consultant
8200 Dixie Road, Brampton, ON, L6T 0C1
e�rogers.businesssupport@rci.rogers.com
t�1.877.274.3375
�
From: John Andrew Hawkins [jhawkins@thekey.com]
Sent: 11/01/2024 9:57 AM
To: rogers.businesssupport@rci.rogers.com
Cc: tt@thekey.com; it@thekey.com
Subject: Re: Rogers Cell Account Consolidation (Case #243942874)
�
Okay, let's go ahead and cancel the requested lines.
�
On Wed, Jan 10, 2024 at 3:27?PM Rogers Business Support <rogers.businesssupport@rci.rogers.com> wrote:
Hey John,
The minimum suspension period is 2 months and its better applicable to lines that do not have a contract.
If there are any other questions or inquires, please do not hesitate to reach out to us.
If you are sending a response after 7 days, please do not reply using this email chain. We ask that you create a new email so that this request can be assigned.
Thank you for choosing Rogers, we do appreciate your business. Have a wonderful day!
�
Kind Regards,
�
Andre S
Business Customer Service Consultant
8200 Dixie Road, Brampton, ON, L6T 0C1
e�rogers.businesssupport@rci.rogers.com
t�1.877.274.3375
�
From: John Andrew Hawkins [jhawkins@thekey.com]
Sent: 10/01/2024 1:24 PM
To: rogers.businesssupport@rci.rogers.com
Cc: tt@thekey.com; it@thekey.com
Subject: Re: Rogers Cell Account Consolidation (Case #243942874)
�
So there's no way to suspend the lines before they are disconnected?
�
On Wed, Jan 10, 2024 at 12:50?PM Rogers Business Support <rogers.businesssupport@rci.rogers.com> wrote:
Hey John,
We can set the cancellations to go in effect for February 1st. That way if there are any discrepancies that are caught before that time, we can undo the cancellation request.
If there are any other questions or inquires, please do not hesitate to reach out to us.
If you are sending a response after 7 days, please do not reply using this email chain. We ask that you create a new email so that this request can be assigned.
Thank you for choosing Rogers, we do appreciate your business. Have a wonderful day!
�
Kind Regards,
�
Andre S
Business Customer Service Consultant
8200 Dixie Road, Brampton, ON, L6T 0C1
e�rogers.businesssupport@rci.rogers.com
t�1.877.274.3375
�
From: John Andrew Hawkins [jhawkins@thekey.com]
Sent: 10/01/2024 12:43 PM
To: rogers.businesssupport@rci.rogers.com
Cc: tt@thekey.com; it@thekey.com
Subject: Re: Rogers Cell Account Consolidation (Case #243942874)
�
Thank you for the additional information. We would like to cancel the following lines. Is it possible�to suspend the lines for two weeks before the full cancellation is processed? We want to allow time in between the suspensions and disconnects to ensure we don't cancel a line in error.
�
AccountNumberNameMonthly Service Fee# of Months RemainingEarly Cancellation FeeAction Needed934376013437-215-3981ABRAHAM AANCHERIL$75.00N/AN/ACancel934376013437-216-2865ALLISON BRENNAN$75.00N/AN/ACancel934376013437-217-5861AMANDA ILINES$75.00N/AN/ACancel934376013437-217-0034ANGIE KUNNATH$75.00N/AN/ACancel934376013437-216-3067BETH SPARROW$75.00N/AN/ACancel934376013647-588-6518GEETANJALI PANDEY$75.0021$531.86Cancel934376013437-216-6422GOPALA PULIJALA$75.00N/AN/ACancel934376013437-217-5940MATT VIJAYAN$75.00N/AN/ACancel934376013437-217-2931MEERA LADANI$75.00N/AN/ACancel934376013289-952-1842NAVDEEP GILL$75.00N/AN/ACancel934376013438-226-8757ROGER CHALUT$75.0022$562.63Cancel934376013437-882-6039USER 10$75.0019$404.79Cancel934376013437-881-2393USER 7$75.00N/AN/ACancel934376013437-882-0579USER 8$75.0019$404.79Cancel934376013437-882-3922USER 9$75.0019$404.79Cancel785976853514-726-7647TIMOTHY THOMAS$60.00N/AN/ACancel875718157437 213-4345EVE DESMARAIS$90.00N/A$0.00Cancel875718157604-318-1930JAY BRADLEY$90.004$409.50Cancel872545868416-918-7704SJD CARE SERVICES INC.$0.00N/AN/ACancel872545868416 419-4295GEOFF MCCALLUM$45.007$367.52Cancel872545868647 406-9253HOME CARE$45.003$98.26Cancel872545868437 881-6665HOME CARE$45.003$98.26Cancel872545868647 406-8719HOME CARE$45.003$98.26Cancel872545868647 406-6194HOME CARE$45.003$98.26Cancel872545868647 406-8591HOME CARE$45.003$98.26Cancel872545868647 406-7040HOME CARE$45.003$98.26Cancel
�
On Mon, Jan 8, 2024 at 1:56?PM Rogers Business Support <rogers.businesssupport@rci.rogers.com> wrote:
Hello John,
This information was already sent out to you via email attachment.
�
AccountNumberNameMonthly Service Fee875718157236 558-2376VANJA BEZDROB$90.00875718157236 888-3038CLAUDIA VASQUEZ$94.00875718157236 888-4879SHARON SPEIRS$94.00875718157437 213-4345EVE DESMARAIS$90.00875718157437-882-8483TAYLOR CLELAND$84.00875718157604 369-4668CATHY GERTH$90.00875718157604 652-1558ROBIN BEHL$84.00875718157604 762-0940OROFRESH ENTERPRISES INCCancelled875718157604-318-1930JAY BRADLEY$90.00875718157604-762-1802OROFRESH ENTERPRISES INCCancelled875718157778 288-3528DORIS LOU$58.00875718157778 987-7644OROFRESH ENTERPRISES INCCancelled872545868416-918-7704SJD CARE SERVICES INC.$0.00872545868416 419-4295GEOFF MCCALLUM$45.00872545868647 406-9271Desiree Aranjo$45.00872545868647 406-9253HOME CARE$45.00872545868437 881-6665HOME CARE$45.00872545868647 406-8719HOME CARE$45.00872545868647 406-6194HOME CARE$45.00872545868437 216-8974HOME CARE ASSISTANCE$165.00872545868647 406-8591HOME CARE$45.00872545868647 406-7040HOME CARE$45.00872545868431 887-1785HOME CARE$45.00872545868647 406-7702HOME CARE$45.00
If there are any other questions or inquires, please do not hesitate to reach out to us.
If you are sending a response after 7 days, please do not reply using this email chain. We ask that you create a new email so that this request can be assigned.
Thank you for choosing Rogers, we do appreciate your business. Have a wonderful day!
�
Kind Regards,
�
Andre S
Business Customer Service Consultant
8200 Dixie Road, Brampton, ON, L6T 0C1
e�rogers.businesssupport@rci.rogers.com
t�1.877.274.3375
�
From: John Andrew Hawkins [jhawkins@thekey.com]
Sent: 08/01/2024 9:47 AM
To: rogers.businesssupport@rci.rogers.com
Cc: tt@thekey.com; it@thekey.com
Subject: Re: Rogers Cell Account Consolidation (Case #243942874)
�
Thank you for the information. I am still compiling�some data on the lines. Can you provide the monthly service costs for the following lines?
�
AccountNumberNameMonthly Service Fee875718157��236 558-2376VANJA BEZDROBUnknown875718157236 888-3038CLAUDIA VASQUEZUnknown875718157236 888-4879SHARON SPEIRSUnknown875718157437 213-4345EVE DESMARAISUnknown875718157437-882-8483TAYLOR CLELANDUnknown875718157604 369-4668CATHY GERTHUnknown875718157604 652-1558ROBIN BEHLUnknown875718157604 762-0940OROFRESH ENTERPRISES INCUnknown875718157604-318-1930JAY BRADLEYUnknown875718157604-762-1802OROFRESH ENTERPRISES INCUnknown875718157778 288-3528DORIS LOUUnknown875718157778 987-7644OROFRESH ENTERPRISES INCUnknown872545868416-918-7704SJD CARE SERVICES INC.Unknown872545868416 419-4295GEOFF MCCALLUMUnknown872545868647 406-9271Desiree AranjoUnknown872545868647 406-9253HOME CAREUnknown872545868437 881-6665HOME CAREUnknown872545868647 406-8719HOME CAREUnknown872545868647 406-6194HOME CAREUnknown872545868437 216-8974HOME CARE ASSISTANCEUnknown872545868647 406-8591HOME CAREUnknown872545868647 406-7040HOME CAREUnknown872545868431 887-1785HOME CAREUnknown872545868647 406-7702HOME CAREUnknown
�
On Fri, Jan 5, 2024 at 2:46?PM Rogers Business Support <rogers.businesssupport@rci.rogers.com> wrote:
Hey John,
Thank you, here is the last accounts information. What would you like to do from this point. Would you like to start cancelling the lines you asked?
If there are any other questions or inquires, please do not hesitate to reach out to us.
If you are sending a response after 7 days, please do not reply using this email chain. We ask that you create a new email so that this request can be assigned.
Thank you for choosing Rogers, we do appreciate your business. Have a wonderful day!
�
Kind Regards,
�
Andre S
Business Customer Service Consultant
8200 Dixie Road, Brampton, ON, L6T 0C1
e�rogers.businesssupport@rci.rogers.com
t�1.877.274.3375
�
From: Timothy Thomas [tt@thekey.com]
Sent: 05/01/2024 9:47 AM
To: jhawkins@thekey.com
Cc: it@thekey.com; rogers.businesssupport@rci.rogers.com
Subject: Re: Rogers Cell Account Consolidation (Case #243942874)
�
Yes of course. I approve John Hawkins as an account administrator.�
�
Thanks!
�
On Fri, Jan 5, 2024 at 9:45?AM John Andrew Hawkins <jhawkins@thekey.com> wrote:
Before we cancel anything Tim, can you approve adding me on as an authorized user on the account?
�
On Fri, Jan 5, 2024 at 9:35?AM Timothy Thomas <tt@thekey.com> wrote:
I approve the cancellations.�
�
On Fri, Jan 5, 2024 at 9:33?AM John Andrew Hawkins <jhawkins@thekey.com> wrote:
Tim Thomas or Gabriel La who would be on the account are on this email chain.
�
On Wed, Jan 3, 2024 at 3:54?PM Rogers Business Support <rogers.businesssupport@rci.rogers.com> wrote:
Hey John,
There are 4 different account number you have listed in the table you sent. Of the four your name isn�t listed on the account number 785976853. Please check the attached sheets and let us know if that will suffice. Please also CC one of the account holders for account number 785976853 into this email chain. We can provide the information for that account when we have the authorized contact available.
If there are any other questions or inquires, please do not hesitate to reach out to us.
If you are sending a response after 7 days, please do not reply u