--0000000000006532c605feaa28c7 Content-Type: multipart/alternative; boundary="0000000000006532c505feaa28c6" --0000000000006532c505feaa28c6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I believe there needs to be a profile merge completed in Salesforce, as the revenues are associated with this opportunity, but no one is tagged to it: https://homecareassistance.lightning.force.com/lightning/r/Opportunity/0067= V000028wkm6QAA/view On Wed, Jun 21, 2023 at 2:05=E2=80=AFPM Sarah Temple wrote: > @Benjamin Lewis Joey did also mention that > it does look that Taylor Cleland is missing client Anthony Griese as it i= s > still not populating as a start of care in AP. > Are you able to look into that one? > > On Wed, Jun 21, 2023 at 4:41=E2=80=AFPM Sarah Temple > wrote: > >> Hi Joey, >> >> The DART team calculates utilization within the first 14 days (two >> weeks). They combine 20 hours (week 1) + 20 hours (week 2) to get to the= 40 >> hours. The idea behind this is that one week might have more hours than = the >> other. Being over or under the 40 mark determines Cheetah instead of Bee= or >> Elephant instead of Turtle. They then also look at whether they are clie= nts >> that are over/under the 31 day mark to determine Elephant instead of >> Cheetah or Turtle instead of bee. That's why they actualize 49 days afte= r >> the SOC to give in a buffer to determine tenure. >> >> Starting with June bonuses we will be calculating as such: >> The DART team calculates utilization within the first 14 days (two >> weeks). They combine 30 hours (week 1) + 30 hours (week 2) to get to the= 60 >> hours. This determines Cheetah instead of Bee or Elephant instead of >> Turtle. They then also determine whether they are clients that are >> over/under the 31 day mark. >> >> Perhaps @Timothy Thomas or Angie can help provide >> further clarification? >> >> >> >> On Tue, Jun 20, 2023 at 5:43=E2=80=AFPM Joey Taylor >> wrote: >> >>> Good Afternoon, >>> >>> Any update on this? >>> >>> On Mon, Jun 19, 2023 at 5:30=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> I have attached below the animal kingdom definitions prior to June 1st= , >>>> 2023. These designations should not be within the first 14 days of ser= vice >>>> but rather 31 days. >>>> >>>> Thanks you, >>>> >>>> [image: image.png] >>>> >>>> On Mon, Jun 19, 2023 at 5:25=E2=80=AFPM Benjamin Lewis >>> benjamin.lewis@thekey.com> wrote: >>>> >>>>> For the animal kingdom portions, the definition of usage for the >>>>> animal kingdom is measured over the first 14 days of service. If the = client >>>>> had more than 40 hours of revenue generating service in that period t= hey >>>>> are considered high utilization (Cheetah instead of Bee or Elephant >>>>> instead of turtle). The callouts mentioned are below that 40 hour mar= k, so >>>>> that would be why they aren't high utilization. >>>>> >>>>> For instance, with Blessing, they had 35.50 hours within that period: >>>>> >>>>> [image: image.png] >>>