--000000000000f6a47205e76a6f3f Content-Type: text/plain; charset="UTF-8" Hi Keri, If you see his comments he indicates that there just hasn't been enough time to evaluate. I am not sure reaching back out at this stage to "turn things around" is the right thing here when he in no way stated anything was wrong. He simply said, they have only had one day of care and as such couldn't provide feedback. Perhaps checking back in at a later date would be more appropriate. Just my thoughts, Cheryl On Mon, Aug 29, 2022 at 3:12 PM Keri Thrush wrote: > Hi, team! > > > Hope everyone is doing well. My apologies in advance for potentially > adding non-stakeholders - I do not have access to your Clear Care. Care > Manager, please feel free to take ownership by responding and can > remove/add others if deemed necessary. > > As you are aware, our Service Quality department will take the lead on > responding to all client detractor Medallia surveys. As part of our > pre-planning, requesting for any context or background information about > client Patricia Damaren. This is Patricia's SOC2 survey which tells us > that they have been a client for a week+. We plan to reach out to speak > to Norman Damaren(indicated as primary contact in Clear Care) via phone > and attempt to gather more information so that we as a team can determine > how to turn their experience around, partnering with your operations. > > On Mon, Aug 29, 2022 at 7:54 AM Medallia wrote: > >> Client Name: Patricia Damaren >> >> >> CC ID: 1000000000040874 >> >> Primary Contact: Norman Damaren >> >> PC Contact Info: ndamaren@rogers.com / +5197212027 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Toronto >> >> Tenure: Less Than 4 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: Elephant >> >> >> >> Survey: SOC Survey 1 >> >> Main Score: 0 >> >> Comments: I commend your organization for requesting feedback from your >> clients. However, I checked off 0, not as an indicator of our assessment, >> but because we are in the early stages, for example, just one full day with >> our PSW, and need more time, to give a more informed evaluation. Regards, >> Norman >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=136190 >> > -- *Cheryl Cartwright* Director of Care Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000f6a47205e76a6f3f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, If you see his comments he ind= icates that there just hasn't been enough time to evaluate. I am not su= re reaching back out at this stage to "turn things around" is the= right thing here when he in no way stated anything was wrong. He simply=C2= =A0said, they ha