--00000000000037014805e7653427 Content-Type: text/plain; charset="UTF-8" Hi, team! Hope everyone is doing well. My apologies in advance for potentially adding non-stakeholders - I do not have access to your Clear Care. Care Manager, please feel free to take ownership by responding and can remove/add others if deemed necessary. As you are aware, our Service Quality department will take the lead on responding to all client detractor Medallia surveys. As part of our pre-planning, requesting for any context or background information about client Patricia Damaren. This is Patricia's SOC2 survey which tells us that they have been a client for a week+. We plan to reach out to speak to Norman Damaren(indicated as primary contact in Clear Care) via phone and attempt to gather more information so that we as a team can determine how to turn their experience around, partnering with your operations. On Mon, Aug 29, 2022 at 7:54 AM Medallia wrote: > Client Name: Patricia Damaren > > > CC ID: 1000000000040874 > > Primary Contact: Norman Damaren > > PC Contact Info: ndamaren@rogers.com / +5197212027 > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Toronto > > Tenure: Less Than 4 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: Elephant > > > > Survey: SOC Survey 1 > > Main Score: 0 > > Comments: I commend your organization for requesting feedback from your > clients. However, I checked off 0, not as an indicator of our assessment, > but because we are in the early stages, for example, just one full day with > our PSW, and need more time, to give a more informed evaluation. Regards, > Norman > > > Please click here to see the full survey response and learn more about the > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=136190 > --00000000000037014805e7653427 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, team! =C2=A0 Hope ev= eryone is doing we = ll. My a pologies in advance for potentially adding non-stakeholders - I do not hav= e access to your Clear Care. Care Manager, please feel free to take ownersh= ip by responding and can remove/add others if deemed necessary.=C2=A0 = As you are aware, our Service Quality = department will take the lead on responding to all client detractor Medalli= a surveys. = As part of our pre-planning, requesting for any context= or background information about client Patricia Damaren . This is Patricia's <span s= tyle=3D"font-size:10pt;font-family:"Helvetica Neue",sans-serif;co= lor:rgb(0,0,0);font-variant-numeric:normal;font-variant-east-asian:normal;v= ertical-align:baseline