--0000000000003e55d405e0799740 Content-Type: multipart/alternative; boundary="0000000000003e55d205e079973f" --0000000000003e55d205e079973f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for your email, Matt. I am not really looking for Cindy to become a part of regular operations, just being able to help out with answering phone calls and such when it doesn't interfere with her appointments. I'm happy to discuss this with you further. Best regards, Lindsey On Thu, Jun 2, 2022 at 11:19 AM Matt Vijayan wrote: > Hi Lindsey, > > Thank you for this feedback. > > There are days that she is working from home during the orientation; she > has been given homework. She can always shadow Dennis and Brian to learn > respective areas. > > *Post training:* > The expectation for HCL is primarily to focus on bringing in referral > leads and they should be able to lend support to operations when needed. > Cindy is going to be evaluated on her ability to generate leads and start > of care. If she gets too involved in operations, this could jeopardize he= r > performance and her time with HCA. She should be able to help you out wit= h > assessments and closes. If it does not interfere with her referral > appointments, she can take on calls maybe one day a week. > > Let=E2=80=99s talk first before I reach out to Cindy regarding setting up= her > expectation. > > Best Regards, > > Matt > > > Matt Vijayan, B.Sc., MBA, CCPE > > Home Care Assistance > > 375 University Ave E, Unit 104, Waterloo, ON, N2K3M7 Tel: 519-954-2111 > 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 > 90 Burnhamthorpe Road West, 14th Floor, Mississauga, ON L5B 3C3 Tel: > 289-374-6366 > > > > > www.homecareassistancemississauga.ca > www.homecareassistanceoakville.ca > www.homecareassistancewaterloo.ca > www.homecareassistanceguelph.ca > > On Jun 2, 2022, at 10:27 AM, Lindsey Fancy > wrote: > > Good Morning Matt, > > Just wanted to quickly touch base after Cindy's first day yesterday. > > As she mentioned in her end of day report, the technology side of things > was a big challenge. > > Cindy seemed to be very concerned about the ability to work from home. I > mentioned that for this first month it should be listed on her training > schedule which days she would be working from home and which days she wou= ld > be in the office. Dennis mentioned to me that she asked him if she could > work from home. She also asked me around 2:30 if she had to stay for the > whole day. > > I am not sure what the expectations are around HCL's and time spent in th= e > office versus at home. As you know, we are very short staffed in the offi= ce > so my preference would be that if she is not out in the field, she would = be > able to assist with answering the phones, etc at the office. I also think > that the best way to learn the business is just being around it- seeing > what goes on with clients, inquiries, caregivers, scheduling, etc and I'm > no