--Apple-Mail=_59330819-82F7-4546-8864-28AF14ACB570 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Lindsey, Thank you for this feedback.=20 There are days that she is working from home during the orientation; she = has been given homework. She can always shadow Dennis and Brian to learn = respective areas.=20 Post training: The expectation for HCL is primarily to focus on bringing in referral = leads and they should be able to lend support to operations when needed. = Cindy is going to be evaluated on her ability to generate leads and = start of care. If she gets too involved in operations, this could = jeopardize her performance and her time with HCA. She should be able to = help you out with assessments and closes. If it does not interfere with = her referral appointments, she can take on calls maybe one day a week. Let=E2=80=99s talk first before I reach out to Cindy regarding setting = up her expectation.=20 Best Regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Home Care Assistance=20 375 University Ave E, Unit 104, Waterloo, ON, N2K3M7 Tel: 519-954-2111 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 90 Burnhamthorpe Road West, 14th Floor, Mississauga, ON L5B 3C3 Tel: = 289-374-6366 www.homecareassistancemississauga.ca www.homecareassistanceoakville.ca www.homecareassistancewaterloo.ca www.homecareassistanceguelph.ca > On Jun 2, 2022, at 10:27 AM, Lindsey Fancy = wrote: >=20 > Good Morning Matt, >=20 > Just wanted to quickly touch base after Cindy's first day yesterday. >=20 > As she mentioned in her end of day report, the technology side of = things was a big challenge.=20 >=20 > Cindy seemed to be very concerned about the ability to work from home. = I mentioned that for this first month it should be listed on her = training schedule which days she would be working from home and which = days she would be in the office. Dennis mentioned to me that she asked = him if she could work from home. She also asked me around 2:30 if she = had to stay for the whole day.=20 >=20 > I am not sure what the expectations are around HCL's and time spent in = the office versus at home. As you know, we are very short staffed in the = office so my preference would be that if she is not out in the field, = she would be able to assist with answering the phones, etc at the = office. I also think that the best way to learn the business is just = being around it- seeing what goes on with clients, inquiries, = caregivers, scheduling, etc and I'm not sure that a couple days spent in = each of those functions during June would really accomplish this. So my = preference would be, at least as we get through whatever transition is = coming our way this summer/fall, to have an extra body available to help = when she is free. You can let me know your thoughts on this or what = expectations have been conveyed to her already. >=20 > Thanks! >=20 > --=20 > Lindsey Fancy > =20 > General Manager=20 > Home Care Assistance