=?UTF-8?B?UmU6IPCflJHwn5SRIExldOKAmXMgR2FpbiBhIEtFWSB3aXRoIFBvc2l0aXZlIEdvb2dsZQ==?= =?UTF-8?B?IFJldmlld3MhIPCflJHwn5SR?=

--000000000000c81aac0626bb962a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Unfortunately, Google does not notify if a review was removed. On Tue, Nov 12, 2024 at 1:40=E2=80=AFPM Audra Williams = wrote: > Thank you, Phil! We appreciate the insight. Are you able to see the > reviews that they remove? It would be great to account for the reviews t= he > team actually received. > > Best, > > On Tue, Nov 12, 2024 at 10:34=E2=80=AFAM Phil Chanda > wrote: > >> Hi all, >> >> Row 30 is the TheKey West Allis >> Row 85 is the Stowell page >> >> Is there a chance you were looking at row 30 instead of row 85? >> >> We were able to investigate and unfortunately what we found was 1) Googl= e >> seemed to have removed/deleted reviews from Google Business Profiles wit= hin >> Google Maps and Local search starting in mid September and through Octob= er >> 2) Google removed any reviews that could have been employee created (e.g= ., >> "Great place to work! Very kind and friendly staff! " >> >> Let me know if getting on a call will help clarify any questions. >> >> Thanks, >> Phil >> >> >> >> On Tue, Nov 12, 2024 at 11:53=E2=80=AFAM Audra Williams >> wrote: >> >>> @Phil Chanda can you help us look into this? >>> Danielle do you know what link you have used in the past? >>> >>> On Tue, Nov 12, 2024 at 8:51=E2=80=AFAM Danielle James >> danielle.james@thekey.com> wrote: >>> >>>> Our link takes us to Stowell where none of out recent reviews are. We >>>> also had a referral source give us a review last week and now it is no= t >>>> showing up on google. >>>> >>>> Danielle James LPN >>>> *Milwaukee General Manager * >>>> *Please note my email has changed:* >>>> danielle.james@thekey.com >>>> (414) 309-4827 >>>> (414) 219-0300 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Tue, Nov 12, 2024 at 10:01=E2=80=AFAM Audra Williams >>>> wrote: >>>> >>>>> Hi Team, >>>>> >>>>> Let=E2=80=99s get started on gaining that KEY! Below are some valuabl= e tools >>>>> to help you and your teams succeed in gathering Google reviews for yo= ur >>>>> locations. >>>>> >>>>> Here >>>>> is >>>>> a spreadsheet with our Google My Business links. Please use *only >>>>> the provided links in Column M* for reviews. You may notice >>>>> multiple locations listed on the spreadsheet for your site; rest assu= red, >>>>> these will roll up to the correct locations. >>>>> >>>>> I've also included text templates >>>>> for >>>>> your convenience. These can be quickly copied and pasted to send to >>>>> clients, client contacts, or referral sources, making it even easier = to >>>>> engage with them and request a review. >>>>> >>>>> *PRO TIP:* Remind clients and families that they do not have to >>>>> disclose anything private or personal! They can simply mention that = they >>>>> had a great experience! >>>>> >>>>> Let=E2=80=99s keep the momentum going! >>>>> >>>>> Best, >>>>> >>>>> -- >>>>> Audra Williams >>>>> Director, Divisional Operations >>>>> (425) 757-70