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Bummer!  It was worth a shot!

On Tue, Nov 12, 2024 at 10:43 AM Phil Chanda <phil.chanda@thekey.com> wrote:

> Unfortunately, Google does not notify if a review was removed.
>
>
>
> On Tue, Nov 12, 2024 at 1:40 PM Audra Williams <audraw@thekey.com> wrote:
>
>> Thank you, Phil!  We appreciate the insight.  Are you able to see the
>> reviews that they remove?  It would be great to account for the reviews the
>> team actually received.
>>
>> Best,
>>
>> On Tue, Nov 12, 2024 at 10:34 AM Phil Chanda <phil.chanda@thekey.com>
>> wrote:
>>
>>> Hi all,
>>>
>>> Row 30 is the TheKey West Allis
>>> Row 85 is the Stowell page
>>>
>>> Is there a chance you were looking at row 30 instead of row 85?
>>>
>>> We were able to investigate and unfortunately what we found was 1)
>>> Google seemed to have removed/deleted reviews from Google Business Profiles
>>> within Google Maps and Local search starting in mid September and through
>>> October 2) Google removed any reviews that could have been employee created
>>> (e.g., "Great place to work! Very kind and friendly staff! "
>>>
>>> Let me know if getting on a call will help clarify any questions.
>>>
>>> Thanks,
>>> Phil
>>>
>>>
>>>
>>> On Tue, Nov 12, 2024 at 11:53 AM Audra Williams <audraw@thekey.com>
>>> wrote:
>>>
>>>> @Phil Chanda <phil.chanda@thekey.com> can you help us look into this?
>>>> Danielle do you know what link you have used in the past?
>>>>
>>>> On Tue, Nov 12, 2024 at 8:51 AM Danielle James <
>>>> danielle.james@thekey.com> wrote:
>>>>
>>>>> Our link takes us to Stowell where none of out recent reviews are. We
>>>>> also had a referral source give us a review last week and now it is not
>>>>> showing up on google.
>>>>>
>>>>> Danielle James LPN
>>>>> *Milwaukee General Manager *
>>>>> *Please note my email has changed:*
>>>>> danielle.james@thekey.com <Danielle.James%20LPN%20@TheKey.com>
>>>>> (414) 309-4827
>>>>> (414) 219-0300
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>> On Tue, Nov 12, 2024 at 10:01 AM Audra Williams <audraw@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Let’s get started on gaining that KEY! Below are some valuable tools
>>>>>> to help you and your teams succeed in gathering Google reviews for your
>>>>>> locations.
>>>>>>
>>>>>> Here
>>>>>> <https://docs.google.com/spreadsheets/d/1KXUNJoNrXta4Ey0MK-dxDP2XPHSxMJoZk46SYWyOu8s/edit?usp=sharing> is
>>>>>> a spreadsheet with our Google My Business links.  Please use *only
>>>>>> the provided links in Column M* for reviews.   You may notice
>>>>>> multiple locations listed on the spreadsheet for your site; rest assured,
>>>>>> these will roll up to the correct locations.
>>>>>>
>>>>>> I've also included text templates
>>>>>> <https://docs.google.com/document/d/1KgB4209ewIwEZDlP-42sJwssyj3Gv5LyIEipyi5Vfa0/edit?usp=sharing> for
>>>>>> your convenience. These can be quickly copied and pasted to send to
>>>>>> clients, client contacts, or referral sources, making it even easier to
>>>>>> engage with them and request a review.
>>>>>>
>>>>>> *PRO TIP:*  Remind clients and families that they do not have to
>>>>>> disclose anything private or personal!  They can simply mention that they
>>>>>> had a great experience!
>>>>>>
>>>>>> Let’s keep the momentum going!
>>>>>>
>>>>>> Best,
>>>>>>
>>>>>> --
>>>>>> Audra Williams
>>>>>> Director, Divisional Operations
>>>>>> (425) 757-7027
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>
>>>>>>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Audra Williams
>>>> Director, Divisional Operations
>>>> (425) 757-7027
>>>> TheKey.com <https://www.thekey.com/>
>>>>
>>>>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>
>> --
>> Audra Williams
>> Director, Divisional Operations
>> (425) 757-7027
>> TheKey.com <https://www.thekey.com/>
>>
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>

Audra Williams
Director, Divisional Operations
(425) 757-7027
TheKey.com <https://www.thekey.com/>

[image: TheKey] <https://homecareassistance.com/>