Re: Detractor Alert: Gayle Mitchell | 1000000000016014

--0000000000000fdc7005e6da6d9a Content-Type: text/plain; charset="UTF-8" Hi, all! Just following up on this. If you can please confirm the best contact number for Gayle it would be greatly appreciated. Thank you, On Fri, Aug 19, 2022 at 12:34 PM Keri Thrush wrote: > Thank you for the information, Cathy, greatly appreciated! > > I got access to Clear Care for your location today and when going into > Gayle's profile, I'm unsure how to contact her. Is this the correct number 604-731-2941 > (w)? > > On Fri, Aug 19, 2022 at 10:53 AM Cathy Feniuk > wrote: > >> Hello all, >> >> I had the pleasure of visiting Ms. Mitchell at her home Amica Arbutus) on >> July 26, 2022. Her son also was present. >> Based on that visit, I was not made aware of any concerns she or the >> family may have had. They seemed pleased with the service overall. >> I am aware that the previous Case manager, Shiella Brocal, had also >> visited the client, to review the care plan and services. >> >> I am uclear why Ms. Mitchell may have scored us as she did, but am happy >> to follow up further if required. >> >> Best regards, >> >> Cathy Feniuk, LPN >> Case Manager, >> Home Care Assistance >> 1861 Marine Drive, >> West Vancouver, BC V7V 1J7 >> >> T 778-279-3634 >> E cathy.feniuk@homecareassistance.com >> www.homecareassistancevancouver.ca >> >> >> On Thu, Aug 18, 2022 at 9:25 AM Sharon Speirs wrote: >> >>> Forwarding this to Cathy as she never received the email from you Tim >>> which is odd >>> Sharon >>> >>> ---------- Forwarded message --------- >>> From: Carolina Orosa >>> Date: Thu, Aug 18, 2022 at 9:17 AM >>> Subject: Fwd: Detractor Alert: Gayle Mitchell | 1000000000016014 >>> To: Sharon Speirs >>> >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Timothy Thomas >>> Date: Thu, Aug 18, 2022 at 6:37 AM >>> Subject: Re: Detractor Alert: Gayle Mitchell | 1000000000016014 >>> To: Keri Thrush >>> Cc: Cathy Feniuk , Carolina Orosa >> corosa@thekey.com>, Angie Markwell , Aileen >>> Ruffin , Cheryl Cartwright >> ccartwright@homecareassistance.com> >>> >>> >>> Cathy, can you please provide some context on this client and why you >>> believe they provided a score of 5 on our feedback survey? >>> >>> On Wed, Aug 17, 2022 at 1:51 PM Keri Thrush wrote: >>> >>>> Hi, team! >>>> >>>> >>>> Hope everyone is doing well. As you are aware, our Service Quality >>>> department will take the lead on responding to all client detractor >>>> Medallia surveys. As part of our pre-planning, requesting for any context >>>> or background information about client Gayle Mitchell (survey information >>>> below). We plan to reach out to speak to Gayle via phone and attempt >>>> to gather more information so that we as a team can determine how to turn >>>> their experience around, partnering with your operations. >>>> >>>> ---------- Forwarded message --------- >>>> From: Medallia >>>> Date: Wed, Aug 17, 2022 at 9:05 AM >>>> Subject: Detractor Alert: Gayle Mitchell | 1000000000016014 >>>> To: HCA ,