--0000000000001f39e805e6db2f90 Content-Type: text/plain; charset="UTF-8" Gayle can be reached at 604-731-2941 Cathy Feniuk, LPN Case Manager, Home Care Assistance 1861 Marine Drive, West Vancouver, BC V7V 1J7 T 778-279-3634 E cathy.feniuk@homecareassistance.com www.homecareassistancevancouver.ca On Mon, Aug 22, 2022 at 1:38 PM Keri Thrush wrote: > Hi, all! > > Just following up on this. If you can please confirm the best contact > number for Gayle it would be greatly appreciated. > > Thank you, > > On Fri, Aug 19, 2022 at 12:34 PM Keri Thrush wrote: > >> Thank you for the information, Cathy, greatly appreciated! >> >> I got access to Clear Care for your location today and when going into >> Gayle's profile, I'm unsure how to contact her. Is this the correct number 604-731-2941 >> (w)? >> >> On Fri, Aug 19, 2022 at 10:53 AM Cathy Feniuk >> wrote: >> >>> Hello all, >>> >>> I had the pleasure of visiting Ms. Mitchell at her home Amica Arbutus) >>> on July 26, 2022. Her son also was present. >>> Based on that visit, I was not made aware of any concerns she or the >>> family may have had. They seemed pleased with the service overall. >>> I am aware that the previous Case manager, Shiella Brocal, had also >>> visited the client, to review the care plan and services. >>> >>> I am uclear why Ms. Mitchell may have scored us as she did, but am happy >>> to follow up further if required. >>> >>> Best regards, >>> >>> Cathy Feniuk, LPN >>> Case Manager, >>> Home Care Assistance >>> 1861 Marine Drive, >>> West Vancouver, BC V7V 1J7 >>> >>> T 778-279-3634 >>> E cathy.feniuk@homecareassistance.com >>> www.homecareassistancevancouver.ca >>> >>> >>> On Thu, Aug 18, 2022 at 9:25 AM Sharon Speirs >>> wrote: >>> >>>> Forwarding this to Cathy as she never received the email from you Tim >>>> which is odd >>>> Sharon >>>> >>>> ---------- Forwarded message --------- >>>> From: Carolina Orosa >>>> Date: Thu, Aug 18, 2022 at 9:17 AM >>>> Subject: Fwd: Detractor Alert: Gayle Mitchell | 1000000000016014 >>>> To: Sharon Speirs >>>> >>>> >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Timothy Thomas >>>> Date: Thu, Aug 18, 2022 at 6:37 AM >>>> Subject: Re: Detractor Alert: Gayle Mitchell | 1000000000016014 >>>> To: Keri Thrush >>>> Cc: Cathy Feniuk , Carolina Orosa >>> corosa@thekey.com>, Angie Markwell , Aileen >>>> Ruffin , Cheryl Cartwright >>> ccartwright@homecareassistance.com> >>>> >>>> >>>> Cathy, can you please provide some context on this client and why you >>>> believe they provided a score of 5 on our feedback survey? >>>> >>>> On Wed, Aug 17, 2022 at 1:51 PM Keri Thrush wrote: >>>> >>>>> Hi, team! >>>>> >>>>> >>>>> Hope everyone is doing well. As you are aware, our Service Quality >>>>> department will take the lead on responding to all client detractor >>>>> Medallia surveys. As part of our pre-planning, requesting for any context >>>>> or background information about client Gayle Mitchell (survey information >>>>> below). We plan to reach out t