----==_mimepart_6202b4e28bc16_2322b0768c0272818023780 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Chuck,=C2=A0 I was able to go through and look at the profile= s of the CCMs you listed. It looks like they all have the correct permiss= ions so the problem could be local to their machines. Please have them tr= y and clear their cookies, cache, and history, and then try to login agai= n. If this fails please reach back out with a screenshot of what they are= seeing on the ap when they try and view the reports and I can continue t= o look at it. =E2=80=8B Hi Tim, =E2=80=8B If this is around the same= problem then the above solution should be generally applicable to all CC= Ms. If the request is to get CCMs access to the ap then I would need a li= st of the people to be added, their associated office, and their job titl= e. Please let me know if you have any questions or concerns about this or= if I misunderstood! Thanks,=C2=A0 Lucas Hynes = = On Mon, 7 Feb at 4:39 PM , Timothy Thomas = wrote: Hi Lucas, = While we're at it, can we please get all CCM's in Canada added. Let me k= now if you need me to pull a list together. = = Thanks, = Tim = = = = On Mon, Feb 7, 2022 at 4:25 PM Chuck Terlesky wrote: = = = = = Hi=C2=A0Lucas, = = I have access to all of the reports - It's our CCM's that don't have acc= ess to=C2=A0the "office reports".=C2=A0 (example: ccm scorecard, client r= etention, intake pipeline, client start list, etc.) The ccm's are Shawnte= l Sousa, Luna Vinluan and Jamie Fewchuk. = = Hope this helps, let me know if you need additional=C2=A0information. = = Regards, = Chuck = = = On Mon, Feb 7, 2022 at 9:11 AM Lucas Hynes wrote: = = = = = Hi=C2=A0Chuck,=C2=A0 = = When looking at the office filter in the CCM Scorecard I am able to see = Calgary, Can you see it in this report? If so which reports under the Off= ice Reports are you having trouble with? If not then please let me know s= o I can look into that with your profile settings.=C2=A0 = = = Thanks,=C2=A0 = = Lucas Hynes = = = = = = On Thu, 3 Feb at 1:35 PM , Chuck Terlesky wrote: = Hi Team DART, = = We are an office in Calgary, Alberta - Canada. = = We have some issues with the CCM's accessing "office reports" in the Ana= lytics=C2=A0portal. Currently, it seems that our city "Calgary," is not l= isted as a location for any data. = = Would it be possible to have Calgary added to the reports so we can have= our pipeline meetings? = = Let=C2=A0me know if=C2=A0you have any questions or need additional infor= mation. = = Regards, = Chuck = = = -- = = Chuck Terlesky B.A., CCPE = General Manager = Home Care Assistance of Calgary, Alberta = = = Office: 403-301-3777 = = = = 10333 Southport Rd SW, Unit 107 HomeCareAssistanceCalgary.ca Click Here=C2= =A0For Information = = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! = = Champions of Longevity = = = = = = = = = = -- = = Chuck Terlesky B.A., CCPE = General Manager = Home Care Assista