--00000000000060daa905d79ae55a Content-Type: multipart/alternative; boundary="00000000000060daa605d79ae558" --00000000000060daa605d79ae558 Content-Type: text/plain; charset="UTF-8" Hi Lucas, We have tried to clear the cookies, cache and history with no success. I've attached a screenshot of what we are seeing as Calgary is not an option. Hope this helps - you can also book a screen share with Jamie Fewchuk ( jfewchuk@homecareassistance.com) if you would like to explore in more detail. Regards, Chuck On Tue, Feb 8, 2022 at 11:22 AM Lucas Hynes wrote: > Hi Chuck, > > I was able to go through and look at the profiles of the CCMs you listed. > It looks like they all have the correct permissions so the problem could be > local to their machines. Please have them try and clear their cookies, > cache, and history, and then try to login again. If this fails please reach > back out with a screenshot of what they are seeing on the ap when they try > and view the reports and I can continue to look at it. > Hi Tim, > > If this is around the same problem then the above solution should be > generally applicable to all CCMs. If the request is to get CCMs access to > the ap then I would need a list of the people to be added, their associated > office, and their job title. Please let me know if you have any questions > or concerns about this or if I misunderstood! > > Thanks, > > Lucas Hynes > > > On Mon, 7 Feb at 4:39 PM , Timothy Thomas > wrote: > Hi Lucas, > > While we're at it, can we please get all CCM's in Canada added. Let me > know if you need me to pull a list together. > > Thanks, > Tim > > On Mon, Feb 7, 2022 at 4:25 PM Chuck Terlesky cterlesky@homecareassistance.com> wrote: > >> Hi Lucas, >> >> I have access to all of the reports - It's our CCM's that don't have >> access to the "office reports". (example: ccm scorecard, client retention, >> intake pipeline, client start list, etc.) The ccm's are Shawntel Sousa, >> Luna Vinluan and Jamie Fewchuk. >> >> Hope this helps, let me know if you need additional information. >> >> Regards, >> Chuck >> >> On Mon, Feb 7, 2022 at 9:11 AM Lucas Hynes > data_reporting-support@homecareassistance.com> wrote: >> >>> Hi Chuck, >>> >>> When looking at the office filter in the CCM Scorecard I am able to see >>> Calgary, Can you see it in this report? If so which reports under the >>> Office Reports are you having trouble with? If not then please let me know >>> so I can look into that with your profile settings. >>> >>> Thanks, >>> >>> Lucas Hynes >>> >>> >>> On Thu, 3 Feb at 1:35 PM , Chuck Terlesky >> cterlesky@homecareassistance.com> wrote: >>> Hi Team DART, >>> >>> We are an office in Calgary, Alberta - Canada. >>> >>> We have some issues with the CCM's accessing "office reports" in the >>> Analytics portal. Currently, it seems that our city "Calgary," is not >>> listed as a location for any data. >>> >>> Would it be possible to have Calgary added to the reports so we can have >>> our pipeline meetings? >>> >>> Let m