--000000000000afe91a062a7f84a7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Diane. Regional Intake Manager Wisconsin, Illinois, Michigan, St Louis, Kansas City, and Columbus aretha.ilion@thekey.com Direct line - 414-208-5430 8x8 - 414-207-6848 On Mon, Dec 30, 2024 at 10:43=E2=80=AFAM Diane Mockenhaupt wrote: > Hi Aretha, > > We can offer Abby to do an in person assessment if that is required by th= e > client. I will review with nancy and Jinny so that they remember Abby ma= y > be an option if the client is showing resistance to virtual assessment. > > Thanks, > Diane > > On Mon, Dec 30, 2024 at 10:40=E2=80=AFAM Aretha Ilion > wrote: > >> Good morning, >> >> I just want to share some feedback that was received from Oasis in >> Michigan. The reply is from a potential client that set up an assessment >> but then cancelled because he stated that he was not happy with the >> services. >> >> Is there a certain verbiage that you believe would be good wording to us= e >> when letting the Michigan clients know that we are only doing virtual >> assessments? I would love any feedback. >> >> >> Hello Jinniefer, >> >> Thank you for your response. I reached out to Ron, who says he was not >> impressed by the services he received in trying to get care in the home.= He >> felt that the priority was not to come in, meet with them and get servic= es >> started in a timely manner, but that having him meet on a zoom call was = the >> priority. He has chosen to cover the shifts with his mom on his own, as >> she is terminal. I wanted to give you honest feedback on his experience. >> >> Thank you both for your time and efforts, >> Charity >> >> >> Thank you, >> Aretha >> >> >> Regional Intake Manager >> Wisconsin, Illinois, Michigan, St Louis, Kansas City, and Columbus >> aretha.ilion@thekey.com >> Direct line - 414-208-5430 >> 8x8 - 414-207-6848 >> > --000000000000afe91a062a7f84a7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Diane. Regional Intake Manag= er Wisconsin, Illinois, Michigan, St Louis, Kansas City, and Col= umbus aretha.ilion@thekey.com Direct line - = 414-208-5430 8x8 - 414-= 207-6848 On M= on, Dec 30, 2024 at 10:43=E2=80=AFAM Diane Mockenhaupt < dmockenhaupt@thekey.com > wrote: = Hi Areth= a,=C2=A0=C2=A0 We can offer Abby to do an in person asse= ssment if that is required by the client.=C2=A0 I will review with nancy an= d Jinny so that they remember Abby may be an option if the client is showin= g resistance to virtual assessment. Thanks, Diane On Mon, Dec 30, 2024 at 10:40=E2=80=AFAM Aretha Ilion < aretha.ilion@th= ekey.com > wrote: Good morning, I just want = to share some feedback that was received from Oasis in Michigan. The reply = is from a potential client that set up an assessment but then cancelled bec= ause he stated that he was not happy with the services. <br