--00000000000078654f062a7f816d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Aretha, We can offer Abby to do an in person assessment if that is required by the client. I will review with nancy and Jinny so that they remember Abby may be an option if the client is showing resistance to virtual assessment. Thanks, Diane On Mon, Dec 30, 2024 at 10:40=E2=80=AFAM Aretha Ilion wrote: > Good morning, > > I just want to share some feedback that was received from Oasis in > Michigan. The reply is from a potential client that set up an assessment > but then cancelled because he stated that he was not happy with the > services. > > Is there a certain verbiage that you believe would be good wording to use > when letting the Michigan clients know that we are only doing virtual > assessments? I would love any feedback. > > > Hello Jinniefer, > > Thank you for your response. I reached out to Ron, who says he was not > impressed by the services he received in trying to get care in the home. = He > felt that the priority was not to come in, meet with them and get service= s > started in a timely manner, but that having him meet on a zoom call was t= he > priority. He has chosen to cover the shifts with his mom on his own, as > she is terminal. I wanted to give you honest feedback on his experience. > > Thank you both for your time and efforts, > Charity > > > Thank you, > Aretha > > > Regional Intake Manager > Wisconsin, Illinois, Michigan, St Louis, Kansas City, and Columbus > aretha.ilion@thekey.com > Direct line - 414-208-5430 > 8x8 - 414-207-6848 > --00000000000078654f062a7f816d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Aretha,=C2=A0=C2=A0 We can offer Abb= y to do an in person assessment if that is required by the client.=C2=A0 I = will review with nancy and Jinny so that they remember Abby may be an optio= n if the client is showing resistance to virtual assessment. = Thanks, Diane On Mon, Dec 3= 0, 2024 at 10:40=E2=80=AFAM Aretha Ilion < aretha.ilion@thekey.com > wrote: Good morning, I just want to share some feedback that was received from O= asis in Michigan. The reply is from a potential client that set up an asses= sment but then cancelled because he stated that he was not happy with the s= ervices. Is there a certain verbiage that you believe would be good wording to = use when letting the Michigan clients know that we are only doing virtual a= ssessments? I would love any feedback.=C2=A0 = Hello=C2=A0Jinniefer, Thank you for yo= ur=C2=A0response. I reached out to Ron, who says he was not impressed by th= e services he received in trying to get care in the home. He felt that the = priority was not to come in, meet with them and get services started in a t= imely manner, but that having him meet on a zoom call was the priority.=C2= =A0 He has chosen to cover the shifts with his mom on his own, as she is te= rminal. I wanted to give you honest feedback on his