--000000000000c3aef505f2176e50 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Amy - Thanks for the update and sending the App report link1 All the best, Chuck On Thu, Jan 12, 2023 at 10:27 AM Amy Freeman wrote: > I think it is safe to say that anything greater than 15 minutes could > impact the app data getting communicated back to ClearCare. > There is a report inher that can be used to see if a clock in and/or out > has been recorded to the app. > > https://datastudio.google.com/reporting/294d73cc-28b0-4f25-926a-f4b0d2e6e= 8a7 > > > *Amy Freeman* > Senior Product Manager > (650)722-8247 > [image: TheKey] > > > On Thu, Jan 12, 2023 at 7:17 AM Charles Terlesky cterlesky@homecareassistance.com> wrote: > >> Thanks, Erica - I will post this to the leadership team in Canada. I'll >> wait for the answer from @Amy Freeman and provide >> that update as well. >> >> All the best, >> Chuck >> >> On Thu, Jan 12, 2023 at 7:36 AM Erica Smith wrote: >> >>> Hi Charles, >>> Apologies for the delay. If you and Timothy don't object, I think that >>> posting this to your leadership team makes sense. The outage for the >>> Canadian sites is slated to last between 15-60 minutes. CC has sent an >>> email out to CA users with helpful info. Copying below, as it might be >>> helpful to just post their messaging exactly: >>> >>> ---- >>> On *Friday, January 13, at 11:00pm Central Time*, there will be a >>> maintenance window affecting the WellSky Personal Care *(formerly >>> ClearCare)* solution. As part of this update, *we expect a downtime of >>> 15 =E2=80=93 60 minutes*. >>> >>> During this window: >>> >>> - Admins will not be able to access the system (app or mobile). >>> - Caregivers will be unable to clock in or out. >>> - Alerts and messages will not be sent or received. >>> - Safe Mode >>> will >>> be accessible during the downtime window. >>> **Agency Admins will be able to log in >>> to https://safemode.clearcareonline.ca >>> to >>> view client and caregiver schedules for the week.* >>> - Real-time updates >>> will >>> be available on the status page. >>> >>> ---- >>> >>> The only caveat --- caregivers will be able to use the Caregiver Connec= t >>> app to clock in/out, and we can provide you an audit report of everyone= who >>> clocked in/out during the outage (in which case your team can manually = make >>> these updates in Clear Care. @Amy Freeman -- is >>> this correct? Or will this outage be short enough (less than 2 hours), = so >>> our app will be able to communicate these clock ins/outs back to Clear = Care >>> once uptime resumes? >>> >>> Best, >>> Erica >>> >>> On Wed, Jan 11, 2023 at 12:38 PM Charles Terlesky >> cterlesky@homecareassistance.com> wrote: >>> >>>> Thanks, Erica, for looking into this and providing a quick response. >>>> >>>> How would you like the communication to go out to all those affected i= n >>>> Canada? Did corporate want to send an email, or would you like me to p= ost >>>> this to the le