--0000000000007da34205f2146dc0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I think it is safe to say that anything greater than 15 minutes could impact the app data getting communicated back to ClearCare. There is a report inher that can be used to see if a clock in and/or out has been recorded to the app. https://datastudio.google.com/reporting/294d73cc-28b0-4f25-926a-f4b0d2e6e8a= 7 *Amy Freeman* Senior Product Manager (650)722-8247 [image: TheKey] On Thu, Jan 12, 2023 at 7:17 AM Charles Terlesky wrote: > Thanks, Erica - I will post this to the leadership team in Canada. I'll > wait for the answer from @Amy Freeman and provide > that update as well. > > All the best, > Chuck > > On Thu, Jan 12, 2023 at 7:36 AM Erica Smith wrote: > >> Hi Charles, >> Apologies for the delay. If you and Timothy don't object, I think that >> posting this to your leadership team makes sense. The outage for the >> Canadian sites is slated to last between 15-60 minutes. CC has sent an >> email out to CA users with helpful info. Copying below, as it might be >> helpful to just post their messaging exactly: >> >> ---- >> On *Friday, January 13, at 11:00pm Central Time*, there will be a >> maintenance window affecting the WellSky Personal Care *(formerly >> ClearCare)* solution. As part of this update, *we expect a downtime of >> 15 =E2=80=93 60 minutes*. >> >> During this window: >> >> - Admins will not be able to access the system (app or mobile). >> - Caregivers will be unable to clock in or out. >> - Alerts and messages will not be sent or received. >> - Safe Mode >> will >> be accessible during the downtime window. >> **Agency Admins will be able to log in >> to https://safemode.clearcareonline.ca >> to >> view client and caregiver schedules for the week.* >> - Real-time updates >> will >> be available on the status page. >> >> ---- >> >> The only caveat --- caregivers will be able to use the Caregiver Connect >> app to clock in/out, and we can provide you an audit report of everyone = who >> clocked in/out during the outage (in which case your team can manually m= ake >> these updates in Clear Care. @Amy Freeman -- is >> this correct? Or will this outage be short enough (less than 2 hours), s= o >> our app will be able to communicate these clock ins/outs back to Clear C= are >> once uptime resumes? >> >> Best, >> Erica >> >> On Wed, Jan 11, 2023 at 12:38 PM Charles Terlesky > cterlesky@homecareassistance.com> wrote: >> >>> Thanks, Erica, for looking into this and providing a quick response. >>> >>> How would you like the communication to go out to all those affected in >>> Canada? Did corporate want to send an email, or would you like me to po= st >>> this to the leadership team? >>> >>> Please let me know what direction you would like to take. >>> >>> Kind regards, >>> Chuck >>> >>> On Wed, Jan 11, 2023 at 12:37 PM Erica Smith wrote: >>> >>>> Hi Charles, >>>> >>>> Following up here. According to our rep there will still be