--00000000000086f7c705fb452281 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the update, Cheryl. Appreciate you and the team for always having a strong pulse. On Tue, May 9, 2023 at 6:30=E2=80=AFAM Cheryl Cartwright wrote: > Hi Keri, > > This family has the most incredible team and have had for years. They hav= e > always loved our team and service. They pay about half what our other > clients pay for live in as they were acquired when HCA bought Loving Home > (an agency here) > > I have spoken with this family several times as they previously complaine= d > about the price in a Medallia report. They have said the $300 they pay is > outrageous meanwhile our live in rates to date are upwards of $500 a day. > > They are not unhappy with the service. > > > > On Mon, May 8, 2023 at 4:53 PM Keri Thrush wrote: > >> Hi, Cheryl! >> >> >> Passing off the detractor below in order to initiate next steps and >> contacting the POC directly. Thank you! >> >> On Mon, May 8, 2023 at 10:59=E2=80=AFAM Medallia >> wrote: >> >>> Client Name: Alessandra Bitelli >>> >>> CC ID: 1000000000023361 >>> >>> Primary Contact: Alessandro Bitelli >>> >>> PC Contact Info: a.bitelli58@gmail.com / +6043417750 >>> >>> Survey Delivery: Email >>> >>> Division: Canada >>> >>> Business Unit: Vancouver >>> >>> Tenure: More Than 52 Weeks >>> >>> Actual Customer Segment: Elephant >>> >>> Stated Customer Segment: >>> >>> Survey: Relationship 2 >>> >>> Main Score: 6 >>> >>> Comments: Caring, attentive and dedicated Caring, attentive and >>> dedicated she attended my mother for only one month, but was very nice = and >>> fit in very well with her poor communication on cost of service >>> >>> Please click here to see the full survey response and learn more about >>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D2439= 54 >>> >> --00000000000086f7c705fb452281 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the update, Cheryl. Appreciate you and the team= for always having a strong pulse.=C2=A0 On Tue, May 9, 2023 at 6:30=E2=80= =AFAM Cheryl Cartwright < ccart= wright@thekey.com > wrote: Hi Keri, This family has the most incredible team and have had f= or years. They have always loved our team and service. They pay about half = what our other clients pay for live in as they were acquired when HCA bough= t Loving Home (an agency here)=C2=A0 I have spoken with this family several times as they previousl= y complained about the price in a Medallia report. They have said the $300 = they pay is outrageous meanwhile our live in rates to date are upwards of $= 500 a day.=C2=A0 They ar= e not unhappy with the service.=C2=A0 On Mon, May 8, 2023 at 4:53 PM Keri Thrush < kthrush@thekey.com &g= t; wrote: Hi, Cheryl! Passing off the detractor below in order to initi= ate=C2=A0next steps and contacting the POC directly. Thank you! On Mon, = May 8, 2023 at 10:59=E2=80=AFAM Medallia &