--000000000000fcd52005fb42c27d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, This family has the most incredible team and have had for years. They have always loved our team and service. They pay about half what our other clients pay for live in as they were acquired when HCA bought Loving Home (an agency here) I have spoken with this family several times as they previously complained about the price in a Medallia report. They have said the $300 they pay is outrageous meanwhile our live in rates to date are upwards of $500 a day. They are not unhappy with the service. On Mon, May 8, 2023 at 4:53 PM Keri Thrush wrote: > Hi, Cheryl! > > > Passing off the detractor below in order to initiate next steps and > contacting the POC directly. Thank you! > > On Mon, May 8, 2023 at 10:59=E2=80=AFAM Medallia wrote: > >> Client Name: Alessandra Bitelli >> >> CC ID: 1000000000023361 >> >> Primary Contact: Alessandro Bitelli >> >> PC Contact Info: a.bitelli58@gmail.com / +6043417750 >> >> Survey Delivery: Email >> >> Division: Canada >> >> Business Unit: Vancouver >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: >> >> Survey: Relationship 2 >> >> Main Score: 6 >> >> Comments: Caring, attentive and dedicated Caring, attentive and dedicate= d >> she attended my mother for only one month, but was very nice and fit in >> very well with her poor communication on cost of service >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D24395= 4 >> > --000000000000fcd52005fb42c27d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, This family has the most incredible team and have had for years. They ha= ve always loved our team and service. They pay about half what our other cl= ients pay for live in as they were acquired when HCA bought Loving Home (an= agency here)=C2=A0 I ha= ve spoken with this family several times as they previously complained abou= t the price in a Medallia report. They have said the $300 they pay is outra= geous meanwhile our live in rates to date are upwards of $500 a day.=C2=A0 They are not unhappy wit= h the service.=C2=A0 On Mon, May 8, 2023 at 4:53 PM Keri Thrush < kthrush@thekey.com > wrote: Hi, Cheryl! Passing off the detractor below in order to initi= ate=C2=A0next steps and contacting the POC directly. Thank you! On Mon, = May 8, 2023 at 10:59=E2=80=AFAM Medallia < noreply@app.medallia.com > wrote: = Client Name: Ale= ssandra Bitelli CC ID: 1000000000023361 Primary Contact: Alessa= ndro Bitelli PC Contact Info: a.bitelli58@gmail.com / +6043417750 Survey = Delivery: Email =20 Division: Canada Business Unit: Vancouver Tenure: More= Than 52 Weeks Actual Customer Segment: Elephant Stated Custo= mer Segment: Survey: Relationship 2 Main Score: 6 C= omments: Caring, attentive and dedicated Caring, a