--000000000000f5c5330608a56653 Content-Type: multipart/alternative; boundary="000000000000f5c5320608a56652" --000000000000f5c5320608a56652 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy, We do have to keep with the 6 digit code as standard practice. I recall that this list was originally uploaded into the system but I can double check! With this example of H4W3B4 not included, is the request to get this added? Thanks, Sarah On Wed, Oct 25, 2023 at 9:35=E2=80=AFAM Timothy Thomas wrot= e: > I know but originally we were told the 3 digits were sufficient. If we ca= n > work with 3 it would make our lives a lot easier. > > On Wed, Oct 25, 2023 at 12:05=E2=80=AFPM Gabrielle Wolfe > wrote: > >> That spreadsheet has the full postal code, but H4W3B4 is not on it. >> >> [image: image.png] >> >> Gabrielle Wolfe >> * Please note my email has changed: * >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Oct 25, 2023 at 9:03=E2=80=AFAM Timothy Thomas w= rote: >> >>> Yes it was this spreadsheet >>> >>> >>> https://docs.google.com/spreadsheets/d/1t2t_70dIWQpxhJ1bQ03hG8EpR5BAbkj= ubzwfFbLB-Fg/edit#gid=3D1400326815 >>> >>> On Wed, Oct 25, 2023 at 11:32=E2=80=AFAM Gabrielle Wolfe >>> wrote: >>> >>>> +Sarah Powers >>>> >>>> I'm not sure what you mean by spreadsheet, Tim. Was it a spreadsheet >>>> you provided to the SF team to upload your zips in SF? I'm assuming y= es, @Sarah >>>> Powers what would you guys have done with a >>>> spreadsheet that has only 3 characters for postal codes? Canada is mi= ssing >>>> at least h4w3b4, maybe others. >>>> >>>> GW >>>> >>>> Gabrielle Wolfe >>>> * Please note my email has changed: * >>>> gwolfe@thekey.com >>>> +1-360-502-3020 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Wed, Oct 25, 2023 at 8:15=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Hi Gabrielle, >>>>> >>>>> Any update on this? I want to make sure we don't lose out on any >>>>> leads. >>>>> >>>>> Thanks >>>>> >>>>> On Mon, Oct 23, 2023 at 11:39=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> Hi Gabrielle, >>>>>> >>>>>> So the postal code for this caller was not fully captured in our >>>>>> spreadsheet. >>>>>> >>>>>> We did capture the first three digits H4W, which I thought was all >>>>>> that was required. If we need the full 6 digits then we will have to >>>>>> revisit the spreadsheet. Let me know. >>>>>> >>>>>> Thanks, >>>>>> Tim >>>>>> >>>>>> On Sun, Oct 22, 2023 at 12:17=E2=80=AFPM Gabrielle Wolfe >>>>>> wrote: >>>>>> >>>>>>> No problem Tim! I also sent a note to Sarah and the SF team and >>>>>>> CCed you. I'm concerned we're not capturing all of the postal code= s in SF >>>>>>> for Canada. Luckily my team escalates these to me, but even so it'= s not >>>>>>> good that it went into the closed ticket no office dead zone. I'll= wait to >>>>>>> see how Sarah and her team respond and set up a meeting with you an= d them >>>>>>> next week if it doesn't look like we're makin