--00000000000038333305f434dc9e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I'm on-call on Friday. Do you know if this is for Canada too? Thank you, Melissa Rus *Coordinatrice des ressources humaines / **HR Coordinator* Tel: 514.907.5065 | Fax: 514.221.4265 mrus@homecareassistance.com | Homecareassistancemontreal.ca ---------- Forwarded message --------- From: Julia Watthey Date: Wed, Feb 8, 2023 at 1:54 PM Subject: ANNOUNCEMENT: PLANNED OUTAGE FOR CLEARCARE SET FOR FRIDAY, FEB 10T= H To: PLANNED OUTAGE FOR CLEARCARE SET FOR FRIDAY, FEB 10TH ClearCare will have a planned outage on Friday, February 10TH. The outage is scheduled to begin at 8:00pm PT/11:00pm ET, and will last approximately 8 hours (anticipated to end around 4:00am PT/7:00am ET on Saturday, February 11TH). During the outage, ClearCare will be available in 'Safe Mode,' ONLY which equates to 'Read Only' capabilities. You will be unable to make edits to schedules, client, or Caregiver profiles. - Any shift changes made after 1:30pm PT /4:30pm ET will NOT appear in =E2=80=9CSafemode=E2=80=9D during the downtime event. - Only shift changes made prior to the cutoff time of 1:30pm PT/4:30pm ET will appear during the outage. - Alternative options: print or take screenshots of any shift changes between 1:30pm PT and 8pm PT when the downtime event starts. Before the outage, please take the following steps: - Download hard copies of all weekend schedules - Download hard copies of Caregiver and client contact information - Verbally confirm weekend shift schedules with Caregivers in advance of Friday. - Communicate to Caregivers that they should open Caregiver Connect on Friday prior to 8:00pm PT/11:00pm ET so that updated schedules can load prior to the outage - Caregivers should clock in/out via the app - If, for some reason, a Caregiver cannot clock in/out via the app (e.g., shift is not present, Caregiver doesn't use the app), they sho= uld call the local office to report their clock in/out - Telephony will not work during the planned outage - Designate a team member to manually clock in/out every Caregiver for every shift that occurs during the outage in ClearCare. You will only be able to execute clock ins/outs in ClearCare once the outage has ended. - If you do not manually clock your Caregivers in/out of ClearCare following the planned outage they will not get paid. - Caregivers will be able to clock in using the Caregiver Connect app for the duration of the outage, however this information will not be reflected in ClearCare. These events will be reflected in this Report . - Please call your Caregivers directly, or leverage this report to confirm Caregiver attendance, and subsequently enter into ClearCar= e. - For questions on how to use this report, please reach out to Erica Smith directly at erica@thekey.com. For offices that currently leverage Frax for On-Call support (Frax First Aid): - Frax will not be able to staff any shifts during