--000000000000efcbb305e326036a Content-Type: text/plain; charset="UTF-8" Hi Tim, Just an update on the old auto attendant. We had a company called Telexperts who managed this. I tried to get service to eliminate the auto attendant and they said that no service was available for weeks as they were backlogged. Perhaps another call is in order but they wouldn't even do an urgent service when requested. I think the only solution for this is to get that port done quickly. Lindsey On Wed, Jul 6, 2022 at 11:58 AM Timothy Thomas wrote: > Hi Keith, > > I just did a test and the caller experience is awful as they have to go > through two auto-attendants. Winnipeg isn't forwarding calls during the day > because they received complaints from clients and caregivers. Is there any > way to expedite this port? Or get rid of the previous auto-attendant so > it's just a clean forward? > > Thanks in advance, > Tim > > On Tue, Jul 5, 2022 at 9:30 AM Timothy Thomas wrote: > >> Alright thanks for the update. >> >> On Tue, Jul 5, 2022 at 9:23 AM Keith Moore wrote: >> >>> Hello Timothy, >>> >>> 8x8 is still working with the previous provider for Winnipeg on getting >>> the number ported over. >>> >>> On Mon, Jul 4, 2022 at 10:44 AM Timothy Thomas wrote: >>> >>>> Hi Keith, >>>> >>>> Has this been resolved? >>>> >>>> Thanks >>>> >>>> On Wed, Jun 22, 2022 at 3:29 PM Keith Moore wrote: >>>> >>>>> Hi Lindsey, >>>>> We're still working on the rejection of the port. So I do not have an >>>>> ETA at this time. >>>>> >>>>> Would you have some time to call Shaw with me to address the issue? >>>>> I'm not sure if I'm authorized to speak to them about account matters. >>>>> >>>>> On Wed, Jun 22, 2022 at 3:15 PM Lindsey Fancy >>>> lfancy@homecareassistance.com> wrote: >>>>> >>>>>> Hi Keith, >>>>>> >>>>>> I just wanted to follow up on our phone ports. You had mentioned that >>>>>> it was initially rejected. We are having trouble just doing a hard forward >>>>>> because of our VOIP system already in place. I am not sure if you can help >>>>>> with that. Or, if we have an ETA on when the port will be completed since >>>>>> we are supposed to share calls with Calgary starting next week. >>>>>> >>>>>> Thanks, >>>>>> >>>>>> -- >>>>>> >>>>>> Lindsey Fancy >>>>>> >>>>>> >>>>>> >>>>>> General Manager >>>>>> >>>>>> Home Care Assistance Winnipeg >>>>>> >>>>>> 10B-1700 Corydon Avenue >>>>>> >>>>>> Winnipeg, MB >>>>>> >>>>>> R3N 0K1 >>>>>> >>>>>> >>>>>> >>>>>> Office: 204-489-6000 >>>>>> >>>>>> Fax: 204-487-6700 >>>>>> >>>>>> Web: HCAWinnipeg.ca >>>>>> >>>>> >>>>> >>>>> -- >>>>> Keith Moore >>>>> VoIP Administrator >>>>> *Please send all support requests to ITSupport@thekey.com >>>>> * >>>>> * Please note my email has changed: * >>>>> kmoore@thekey.com >>>>> 480-527-0204 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>> >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.com >>>> [image: TheKey] >>>