--00000000000072cc9605e3265a04 Content-Type: text/plain; charset="UTF-8" Hello all, I'm not able to escalate or expedite port requests. 8x8 is in the same boat as they are backlogged as well and ports are taking longer than expected. I will reach back out to 8x8 in a bit to get an update on the port request. On Wed, Jul 6, 2022 at 1:08 PM Lindsey Fancy wrote: > Hi Tim, > > Just an update on the old auto attendant. We had a company called > Telexperts who managed this. I tried to get service to eliminate the auto > attendant and they said that no service was available for weeks as they > were backlogged. Perhaps another call is in order but they wouldn't even do > an urgent service when requested. I think the only solution for this is to > get that port done quickly. > > Lindsey > > On Wed, Jul 6, 2022 at 11:58 AM Timothy Thomas wrote: > >> Hi Keith, >> >> I just did a test and the caller experience is awful as they have to go >> through two auto-attendants. Winnipeg isn't forwarding calls during the day >> because they received complaints from clients and caregivers. Is there any >> way to expedite this port? Or get rid of the previous auto-attendant so >> it's just a clean forward? >> >> Thanks in advance, >> Tim >> >> On Tue, Jul 5, 2022 at 9:30 AM Timothy Thomas wrote: >> >>> Alright thanks for the update. >>> >>> On Tue, Jul 5, 2022 at 9:23 AM Keith Moore wrote: >>> >>>> Hello Timothy, >>>> >>>> 8x8 is still working with the previous provider for Winnipeg on getting >>>> the number ported over. >>>> >>>> On Mon, Jul 4, 2022 at 10:44 AM Timothy Thomas wrote: >>>> >>>>> Hi Keith, >>>>> >>>>> Has this been resolved? >>>>> >>>>> Thanks >>>>> >>>>> On Wed, Jun 22, 2022 at 3:29 PM Keith Moore wrote: >>>>> >>>>>> Hi Lindsey, >>>>>> We're still working on the rejection of the port. So I do not have an >>>>>> ETA at this time. >>>>>> >>>>>> Would you have some time to call Shaw with me to address the issue? >>>>>> I'm not sure if I'm authorized to speak to them about account matters. >>>>>> >>>>>> On Wed, Jun 22, 2022 at 3:15 PM Lindsey Fancy >>>>> lfancy@homecareassistance.com> wrote: >>>>>> >>>>>>> Hi Keith, >>>>>>> >>>>>>> I just wanted to follow up on our phone ports. You had mentioned >>>>>>> that it was initially rejected. We are having trouble just doing a hard >>>>>>> forward because of our VOIP system already in place. I am not sure if you >>>>>>> can help with that. Or, if we have an ETA on when the port will be >>>>>>> completed since we are supposed to share calls with Calgary starting next >>>>>>> week. >>>>>>> >>>>>>> Thanks, >>>>>>> >>>>>>> -- >>>>>>> >>>>>>> Lindsey Fancy >>>>>>> >>>>>>> >>>>>>> >>>>>>> General Manager >>>>>>> >>>>>>> Home Care Assistance Winnipeg >>>>>>> >>>>>>> 10B-1700 Corydon Avenue >>>>>>> >>>>>>> Winnipeg, MB >>>>>>> >>>>>>> R3N 0K1 >>>>>>> >>>>>>> >>>>>>> >>>>>>> Office: 204-489-6000 >>>>>>> >>>>>>> Fax: 204-487-6700 >>>>>>> >>>>>>> Web: HCAWinnipeg.ca >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Keith Moore >>>>>> Vo