This is a multipart message in MIME format. ------=_NextPart_000_0611_01D9BE20.71662210 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0612_01D9BE20.71662210" ------=_NextPart_001_0612_01D9BE20.71662210 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim- Thank you for reaching out regarding the invoice. I am looping Michelle = in to help educate on the proper process for Operations in ClearCare as = this is an integrated location. She will know best how they should = circumvent the Agency Settings, if theyâre set up to invoice 8/7 = as a holiday for all clients. Elizabeth Clark Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey From: Timothy Thomas Sent: Monday, July 24, 2023 10:49 AM To: Cheryl Cartwright Cc: Elizabeth Clark ; Germaine Daniels = ; Irin Eva Subject: Re: Civic Holiday in Ontario Good call out Cheryl. So please ensure Anna Jefferies is not charged the holiday surcharge and = that her associated caregivers do not receive statutory pay in addition = to a holiday surcharge should they work on the 7th. On Mon, Jul 24, 2023 at 11:14â¯AM Cheryl Cartwright = > wrote: Good Afternoon, We have a Nova Scotian client who is billed and paid out of Toronto. The = issue on Monday August 7th is that is is a Civic holiday in Ontario but = NOT in Nova Scotia. For the client Anna Jeffrey we cannot pay or bill = time and a half and I am not sure what needs to be done to ensure this = accuracy. I suspect it will mean a manual override in clear care but = wanted to ask about that. I am here to help in any way I can. Best regards, Cheryl -- Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 TheKey.ca ------=_NextPart_001_0612_01D9BE20.71662210 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hello Tim- Thank you = for reaching out regarding the invoice. I am looping Michelle in to help = educate on the proper process for Operations in ClearCare as this is an = integrated location. She will know best how they should circumvent the = Agency Settings, if theyâre set up to invoice 8/7 as a holiday = for all clients. Elizabeth Clark </o: