--0000000000001dd556061133dc1e Content-Type: multipart/alternative; boundary="0000000000001dd556061133dc1d" --0000000000001dd556061133dc1d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Whatever phone number you have attached to the account ccartwright@thekey is not mine and they are trying to send the verification code to that. Can you please remove the secondary verification so I can access this account? On Mon, Feb 12, 2024 at 2:54=E2=80=AFPM Cheryl Cartwright wrote: > Sure, I am free > > On Mon, Feb 12, 2024 at 2:51=E2=80=AFPM Drevik, Abby = wrote: > >> Are you free? I can setup a quick call cause if you have access to the >> phone then I have an idea since we=E2=80=99re waiting on customer suppor= t >> >> >> >> *From:* Cheryl Cartwright >> *Sent:* Monday, February 12, 2024 1:46 PM >> *To:* Deeth, Ainsley >> *Cc:* andreas.kozak@thekey.com; Drevik, Abby ; >> tt@thekey.com >> *Subject:* RE: [EXTERNAL] Amazon Account >> >> >> >> *CAUTION*: This email originated from outside of the organization. Do >> not click links or open attachments unless you can confirm the sender an= d >> know the content is safe. >> >> >> >> The phone number 416-357-4584 is the one I can see they are trying to >> send the code to. This is my personal cell phone and in no way related t= o >> my business account with Amazon. I did not add this number but I can see >> it's associated with whatever account you have tried to set up for me. >> There is no way for me to remove it as it's not even listed on Amazon >> Business on my end. And I am not removing it from my own personal accoun= t. >> >> >> >> I can delete my SJD Amazon account of course and see if that works but I >> don't see how it fixes the issue considering the problem is related to h= ow >> they are trying to send the verification code. >> >> >> >> On Mon, Feb 12, 2024 at 10:32=E2=80=AFAM Deeth, Ainsley >> wrote: >> >> Hi Cheryl and Andrea, >> >> >> >> Apologies for the delay, I have been offline to attend to some family >> matters over the last few days. I logged an escalated Customer Support >> ticket on Friday to look further into this for you. If you have an >> incorrect phone number associated with your account and multi-fact >> authentication, we will need to have the Customer Support team remove th= at >> phone number, >> >> >> >> They should be in touch in the next 1-2 days to support with this. >> >> >> >> Best, >> >> >> >> Ainsley Deeth >> >> *Healthcare & Life Sciences Account Executive - Canada* >> >> *[image: signature_472603093]* >> >> *416-775-4415 | **adeeth@amazon.com* >> >> >> >> 120 Bremner Blvd >> , >> 18th Floor, Toronto, ON >> >> >> Amazon Business Customer Support: *1-855-301-0911* >> >> *Amazon Business Storefront* >> >> >> >> *From:* andreas.kozak@thekey.com >> *Sent:* Monday, February 12, 2024 9:20 AM >> *To:* 'Cheryl Cartwright' ; Drevik, Abby > adrevik@amazon.com> >> *Cc:* Deeth, Ainsley ; tt@thekey.com >> *Subject:* RE: [EXTERNAL] [COURRIEL EXTER