--000000000000f7e183061133ce09 Content-Type: multipart/alternative; boundary="000000000000f7e181061133ce08" --000000000000f7e181061133ce08 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sure, I am free On Mon, Feb 12, 2024 at 2:51=E2=80=AFPM Drevik, Abby w= rote: > Are you free? I can setup a quick call cause if you have access to the > phone then I have an idea since we=E2=80=99re waiting on customer support > > > > *From:* Cheryl Cartwright > *Sent:* Monday, February 12, 2024 1:46 PM > *To:* Deeth, Ainsley > *Cc:* andreas.kozak@thekey.com; Drevik, Abby ; > tt@thekey.com > *Subject:* RE: [EXTERNAL] Amazon Account > > > > *CAUTION*: This email originated from outside of the organization. Do not > click links or open attachments unless you can confirm the sender and kno= w > the content is safe. > > > > The phone number 416-357-4584 is the one I can see they are trying to sen= d > the code to. This is my personal cell phone and in no way related to my > business account with Amazon. I did not add this number but I can see it'= s > associated with whatever account you have tried to set up for me. There i= s > no way for me to remove it as it's not even listed on Amazon Business on = my > end. And I am not removing it from my own personal account. > > > > I can delete my SJD Amazon account of course and see if that works but I > don't see how it fixes the issue considering the problem is related to ho= w > they are trying to send the verification code. > > > > On Mon, Feb 12, 2024 at 10:32=E2=80=AFAM Deeth, Ainsley wrote: > > Hi Cheryl and Andrea, > > > > Apologies for the delay, I have been offline to attend to some family > matters over the last few days. I logged an escalated Customer Support > ticket on Friday to look further into this for you. If you have an > incorrect phone number associated with your account and multi-fact > authentication, we will need to have the Customer Support team remove tha= t > phone number, > > > > They should be in touch in the next 1-2 days to support with this. > > > > Best, > > > > Ainsley Deeth > > *Healthcare & Life Sciences Account Executive - Canada* > > *[image: signature_472603093]* > > *416-775-4415 | **adeeth@amazon.com* > > > > 120 Bremner Blvd > , > 18th Floor, Toronto, ON > > > Amazon Business Customer Support: *1-855-301-0911* > > *Amazon Business Storefront* > > > > *From:* andreas.kozak@thekey.com > *Sent:* Monday, February 12, 2024 9:20 AM > *To:* 'Cheryl Cartwright' ; Drevik, Abby adrevik@amazon.com> > *Cc:* Deeth, Ainsley ; tt@thekey.com > *Subject:* RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account > *Importance:* High > > > > *CAUTION*: This email originated from outside of the organization. Do not > click links or open attachments unless you can confirm the sender and kno= w > the content is safe. > > > > *AVERTISSEMENT*: Ce courrier =C3=A9lectronique provient d=E2=80=99un exp= =C3=A9diteur > externe. Ne cliquez sur aucun lien et n=E2=80=99ouvrez aucune p