--0000000000002121c906051a33f1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Brian. *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Mon, Sep 11, 2023 at 3:15=E2=80=AFPM Brian Boxall w= rote: > This will take some time to go through. > > I will work on this tomorrow afternoon, and attach some feedback point by > point where possible. > > > On Mon, Sep 11, 2023 at 1:39=E2=80=AFPM Ali Malik = wrote: > >> Hey John, >> >> Just quickly glancing the email from client, I think this is mainly >> related to bookings. >> >> I am CCing Brian who can maybe assist. >> >> @Brian Boxall Can you look at clients email >> regarding multiple booking charges. >> >> Thanks >> >> On Mon, Sep 11, 2023 at 2:24=E2=80=AFPM John Janiga >> wrote: >> >>> Hello Team, >>> >>> Please see the email forward below. The client's payer is reporting >>> multiple billing issues for Winnipeg client John Mortimer . >>> >>> Thank you, >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Carol Kos >>> Date: Mon, Sep 11, 2023 at 2:11=E2=80=AFPM >>> Subject: Re: Mortimer, John - Open Invoice - Please Respond >>> To: John Janiga >>> Cc: Bill Mortimer >>> >>> >>> Good Afternoon John, >>> >>> >>> >>> Thank-you for bringing the outstanding invoice to our attention. I >>> agree that we owe for invoice no. 5747 in the amount of $550. >>> >>> >>> >>> Sorry for the delay in responding. I took this opportunity to review >>> all invoices issued to my Dad by the TheKey (formerly Home Care >>> Assistance). During my review of all the invoices, I found the followi= ng >>> discrepancies which I hope that you can resolve: >>> >>> >>> >>> 1. On invoice no. 5086 dated September 16, 2022, we were charged >>> $720 for September 6, 2022 to September 7, 2022. The daily rate charge >>> should have been $575. >>> >>> 2. On invoice no. 5086 dated September 16, 2022, we were charged >>> $720 for September 10, 2022 to September 11, 2022. The daily rate char= ge >>> should have been $575. >>> >>> 3. On invoice no. 5317 dated November 30, 2022, we were charged >>> twice for November 23, 2022 to November 24, 2022 =E2=80=93 once for Kel= ley and once >>> for Cecilia (2 x $575). On November 23, 2022, Kelley had a medical >>> emergency and left caring for my Dad at approximately 4:30 pm. A neigh= bour >>> friend was called to come look after my Dad who stayed until 11:00 pm. >>> Cecilia, who had just been assigned to my Dad=E2=80=99s care team but h= ad not >>> received training yet and had not met my father yet, offered to assist = that >>> day. She arrived at 7:00 pm on November 23, 2022 and stayed until >>> approximately 11:00 pm. I was required to go to my Dads on November 23= , >>> 2022 and spend the night. I arrived at approximately 9:00 p