Re: Mortimer, John - Open Invoice - Please Respond

--000000000000460f0a06051a2575 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This will take some time to go through. I will work on this tomorrow afternoon, and attach some feedback point by point where possible. On Mon, Sep 11, 2023 at 1:39=E2=80=AFPM Ali Malik wr= ote: > Hey John, > > Just quickly glancing the email from client, I think this is mainly > related to bookings. > > I am CCing Brian who can maybe assist. > > @Brian Boxall Can you look at clients email > regarding multiple booking charges. > > Thanks > > On Mon, Sep 11, 2023 at 2:24=E2=80=AFPM John Janiga > wrote: > >> Hello Team, >> >> Please see the email forward below. The client's payer is reporting >> multiple billing issues for Winnipeg client John Mortimer . >> >> Thank you, >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> ---------- Forwarded message --------- >> From: Carol Kos >> Date: Mon, Sep 11, 2023 at 2:11=E2=80=AFPM >> Subject: Re: Mortimer, John - Open Invoice - Please Respond >> To: John Janiga >> Cc: Bill Mortimer >> >> >> Good Afternoon John, >> >> >> >> Thank-you for bringing the outstanding invoice to our attention. I agre= e >> that we owe for invoice no. 5747 in the amount of $550. >> >> >> >> Sorry for the delay in responding. I took this opportunity to review al= l >> invoices issued to my Dad by the TheKey (formerly Home Care Assistance). >> During my review of all the invoices, I found the following discrepancie= s >> which I hope that you can resolve: >> >> >> >> 1. On invoice no. 5086 dated September 16, 2022, we were charged >> $720 for September 6, 2022 to September 7, 2022. The daily rate charge >> should have been $575. >> >> 2. On invoice no. 5086 dated September 16, 2022, we were charged >> $720 for September 10, 2022 to September 11, 2022. The daily rate charg= e >> should have been $575. >> >> 3. On invoice no. 5317 dated November 30, 2022, we were charged >> twice for November 23, 2022 to November 24, 2022 =E2=80=93 once for Kell= ey and once >> for Cecilia (2 x $575). On November 23, 2022, Kelley had a medical >> emergency and left caring for my Dad at approximately 4:30 pm. A neighb= our >> friend was called to come look after my Dad who stayed until 11:00 pm. >> Cecilia, who had just been assigned to my Dad=E2=80=99s care team but ha= d not >> received training yet and had not met my father yet, offered to assist t= hat >> day. She arrived at 7:00 pm on November 23, 2022 and stayed until >> approximately 11:00 pm. I was required to go to my Dads on November 23, >> 2022 and spend the night. I arrived at approximately 9:00 pm. It was >> expected that Dorothy would arrive on the morning of November 24, 2022 a= t >> 10:00 am. I do not think we should be charged for the full 24 hours (fr= om >> 10:00 am on November 23, 2022 to 10:00 am on November 24, 2022) for two >> people. Kelly was there for 6.5 hours an