--0000000000009c72c705ea3cd6c8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That's what I had thought. It would be helpful to know who reached out to you Tim. Was it his wife? As I said, I will follow up again to make sure she remembers the extra charges. Thanks for your help Lindsey with providing this feedback. -C On Tue, Oct 4, 2022 at 5:05 PM Lindsey Fancy wrote: > Derek Fewer wouldn't call and doesn't handle any of his own affairs. > > Sent from my iPhone > > On Oct 4, 2022, at 4:57 PM, Cheryl Cartwright > wrote: > > =EF=BB=BF > No I spoke with her before. Did the email come from him directly? It's > possible he doesn't know I spoke with his wife? This is a brian injury > client I believe. > > I'll reach back out to Leslie regardless. > > Cheryl > > On Tue., Oct. 4, 2022, 3:51 p.m. Timothy Thomas, wrote: > >> It says September 28th on my note. Did you speak to them after that date= ? >> >> On Tue, Oct 4, 2022 at 4:25 PM Cheryl Cartwright >> wrote: >> >>> Hi, >>> >>> I didn't realize Derek Fewer is attached to Leslie Sawchuck. I did spea= k >>> with her regarding her billing. This was not a mistake. They had added >>> several live in shifts to their schedule which increased the amount >>> substantially. I went through each invoice with her and she was clear w= hat >>> happened. >>> >>> Are they asking about this again? Happy to speak with her once more if >>> needed. >>> >>> Cheryl >>> >>> On Tue., Oct. 4, 2022, 3:05 p.m. Cheryl Cartwright, >> ccartwright@thekey.com> wrote: >>> >>>> Hi Timothy and Lindsey, >>>> >>>> You received communication about this from me? I have sent a few email= s >>>> regarding my involvement in sorting billing issues but I don't have on= e on >>>> Derek Fewer. No one has brought this issue to my attention. I can't sp= eak >>>> to these transactions. >>>> >>>> Cheryl >>>> >>>> On Tue, Oct 4, 2022 at 1:51 PM Timothy Thomas wrote: >>>> >>>>> Hi Lindsey, >>>>> >>>>> Did you see this communication - >>>>> >>>>> I have a question about a recent debit from home care assistance. >>>>> There was a debit for around $2000 on September 9 and now there is on= e on >>>>> September 20 for just over $4000. I can=E2=80=99t imagine why there w= ould be a >>>>> $4000 debit in a two week period. Could you please look into this? It= =E2=80=99s >>>>> caused my Homecare account to go into overdraft with a $20 interest c= harge. >>>>> >>>>> Thank you >>>>> >>>>> -- >>>>> Tim Thomas >>>>> Head of Canada Division >>>>> *Please note my email has changed:* >>>>> tt@TheKey.com >>>>> (514) 591-9387 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>> >>>> >>>> -- >>>> *Cheryl Cartwright* >>>> *Regional, Client Success, Canada * >>>> Home Care Assistance >>>> Office: 416-488-8777 >>>> Toronto, ON (EST) >>>> torontohomecareassistance.ca >>>> >>>> --- >>>> Read Our Testimonials >>>> Join Our Newsletter >>>> >>>> We Are Hiring! >>>> >>>> Champions of Longevity >>>> ccartwright@homecareassistance.com >>>> >>> >>