Update on Salesforce Issue: Some leads are being created multiple times Inbox

--000000000000d6d8ef061134146f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce development team continues to work to resolve the issue where a lead is being created every time a call center agent saves a case. This is causing duplicate leads to be created. The team is hoping to be able to share a more definitive deadline by EOD today. Kind Regards, Mike On Fri, Feb 9, 2024 at 6:16=E2=80=AFPM Mike Conner = wrote: > Good day All, > > The Salesforce development team has not yet been able to resolve the > issue. They will continue working on it and plan to provide an update by > Monday at 12 PM EST. > > Kind Regards, > Mike > > > On Fri, Feb 9, 2024 at 1:34=E2=80=AFPM Mike Conner wrote: > >> Good day All, >> >> The Salesforce team is working to resolve an issue where a lead is being >> created every time a call center agent saves a case. This is causing >> duplicate leads to be created. The development team is aware of the issu= e >> and working to resolve this issue. >> >> *Current Workarounds:* Please use the most recent lead for following up. >> You may close out the duplicate leads with the status reason =E2=80=9CDu= plicate=E2=80=9D >> and the salesforce team will clean up the duplicate leads. >> >> *Est time for Resolution*: By the EOD, February 9th. >> >> *Time for next update:* EOD, February 9th >> >> For the most current and updated information on this issue, please visit= TheKey's >> IT System Status Page . If >> further support is required, as always, please reach out to the IT Help >> Desk by emailing us at itsupport@thekey.com. We're here to help! Please >> note that our IT Help Desk is available, Monday through Friday, 8:00 AM = to >> 9:00 PM EST. >> >> Kind regards, >> *Mike Conner* >> IT Manager - Services and Support >> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> > --000000000000d6d8ef061134146f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce devel= opment team continues to work to=C2=A0resolve the issue where a lead is bei= ng created every time a call center agent saves a case. This is causing dup= licate leads to be created.=C2=A0 The team is hoping to be able to share a more=C2=A0definitive=C2= =A0deadline by EOD today. Kind Regards, Mike On Fri, Feb 9, 20= 24 at 6:16=E2=80=AFPM Mike Conner < mike.conner@thekey.com > wrote: Good day All, The Salesf= orce development team has not yet been able to resolve the issue. They will= continue working on it and plan to provide an update by Monday at 12 PM ES= T. Kind Regards, Mike On Fri, Feb 9, 2024 at 1:34=E2= =80=AFPM Mike Conner < mike.conner@thekey.com > wrote: Good day All, = The Salesforce team is working to resolve an issue wher= e a lead is being created every time a call center agent saves a case. This= is causing duplicate leads to be created.=C2=A0The development team is awa= r