--000000000000e431580610fb1e94 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce development team has not yet been able to resolve the issue. They will continue working on it and plan to provide an update by Monday at 12 PM EST. Kind Regards, Mike On Fri, Feb 9, 2024 at 1:34=E2=80=AFPM Mike Conner = wrote: > Good day All, > > The Salesforce team is working to resolve an issue where a lead is being > created every time a call center agent saves a case. This is causing > duplicate leads to be created. The development team is aware of the issue > and working to resolve this issue. > > *Current Workarounds:* Please use the most recent lead for following up. > You may close out the duplicate leads with the status reason =E2=80=9CDup= licate=E2=80=9D > and the salesforce team will clean up the duplicate leads. > > *Est time for Resolution*: By the EOD, February 9th. > > *Time for next update:* EOD, February 9th > > For the most current and updated information on this issue, please visit = TheKey's > IT System Status Page . If > further support is required, as always, please reach out to the IT Help > Desk by emailing us at itsupport@thekey.com. We're here to help! Please > note that our IT Help Desk is available, Monday through Friday, 8:00 AM t= o > 9:00 PM EST. > > Kind regards, > *Mike Conner* > IT Manager - Services and Support > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > --000000000000e431580610fb1e94 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce development team has n= ot yet been able to resolve the issue. They will continue working on it and= plan to provide an update by Monday at 12 PM EST. Kind Regards, = Mike On Fri, Feb 9, 2024 at 1:34=E2=80=AFPM Mike Conner < mike.conner@thekey.com > wrot= e: Good day All, The Salesforce team is work= ing to resolve an issue where a lead is being created every time a call cen= ter agent saves a case. This is causing duplicate leads to be created.=C2= =A0The development team is aware of the issue and working to resolve this i= ssue. Current Workarounds: =C2=A0Please use = the most recent lead for following up. You may close out the duplicate lead= s with the status reason =E2=80=9CDuplicate=E2=80=9D and the salesforce tea= m will clean up the duplicate leads. Est time f= or Resolution : By the EOD, February=C2=A09th.=C2=A0 Time for next update: =C2=A0EOD, February 9th For the most current and updated information on this issue, please visit= =C2=A0 TheKey's IT System Status Page . If further support is required, = as always, please reach out to the IT Help Desk by emailing us at=C2=A0 itsupport@thekey.com . We're here to help! Please note that our IT Help Desk is available= , Monday through Friday, 8:00 AM to 9:00 PM EST. = Kind regards, Mike Conner IT Manager - Services and Support Contact IT Support 8am-9p