--000000000000681cc105d6566c47 Content-Type: multipart/alternative; boundary="000000000000681cbf05d6566c45" --000000000000681cbf05d6566c45 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy I wanted to give you an update on your bank of hours, which is at 0.00. We used the 1.5 prepaid hours of support on this activity, which took a total of 2.25 hours 244061 Add image file to the homepage of the HCA Montreal site. You can see the details on invoice 3019, I've attached a PDF copy of that here for your convenience. I'm looping in Jayson (CC'd on this email) so that he can give you a quote on this new work you need done. Thank you, Sheri [image: U7 Support] U7 Support U7 SOLUTIONS | Make the web work for you t: 1-888-236-1467 m: 613-203-1400 123 Slater (6th floor), Ottawa, ON K1P 5H2 https://www.u7solutions.com [image: LinkedIn button] [im= age: Twitter button] [image: Facebook button] [image: Email list subscription] On Fri, Jan 21, 2022 at 12:22 PM Timothy Thomas wrote: > Great, thanks! > > On Fri, Jan 21, 2022 at 2:20 PM U7 Support > wrote: > >> Hi Timothy >> >> Thank you for submitting your support request to replace the images. >> Your request has been reviewed and assigned to Ian (copied here) and the >> support team for scheduling as soon as possible. At this time we will >> allocate 0.50 hours/30 minutes in your bank of support hours for this >> activity. Upon resolution, any unused time will be returned to your bank= of >> hours and we will advise you of your new balance. >> >> Today, your current bank balance is 1.5 hours. >> >> We do not anticipate any complications but should additional information >> or clarification be required during this process a team member will be i= n >> touch. We will aim to have this request resolved within two business day= s. >> You can track the progress of your request here: >> >> https://portal.u7solutions.com/activity/home-care-assistance/replace-ima= ges-homecareassistancemontrealca-montrealsoinsadomicileca >> >> Thank you, >> Sheri >> >> >> [image: U7 Support] >> >> U7 Support >> U7 SOLUTIONS | Make the web work for you >> t: 1-888-236-1467 m: 613-203-1400 >> 123 Slater (6th floor), Ottawa, ON K1P 5H2 >> https://www.u7solutions.com >> >> [image: LinkedIn button] = [image: >> Twitter button] [image: Facebook >> button] [image: Email list >> subscription] >> >> >> On Fri, Jan 21, 2022 at 11:22 AM Timothy Thomas > tt@homecareassistance.com> wrote: >> >>> Hi guys, >>> >>> We have an issue that's coming up as our head office is shutting down a= n >>> old server. Please see the information below. >>> >>> Is it possible for you to please download and re link those images on >>> our website to a local host? >>> >>> Thanks! >>> Tim >>> >>> On Fri, Jan 21, 2022 at 1:00 PM Ken Valinote (Web Support) >> dev@homecareassistance.com> wrote: >>> >>>> Hi Timothy, >>>> >>>> Thanks for the update! We are aiming for February 1st. >>>> >>>> I believe the only external images are