--00000000000060e2b805d656a0c2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Sheri for clarifying that. Sorry about the confusion Tim. We can get a developer on this pretty quickly for you. We might need 1 to 2 hours, we can invoice only actual time once it's completed. If we find any surprises that change this estimate, we'll stop and let you know immediately. We can use the rate of $105/hour. Let us know if we can proceed and we'll connect you with our developer directly. Thanks, Jayson N.B. For optimal communication, please be sure to reply-all. [image: Jayson Peltzer, Web Strategist at U7 Solutions] Jayson Peltzer, Founder, CEO, Architect U7 SOLUTIONS | MAKE THE WEB WORK FOR YOU office: 123 Slater (6th floor), Ottawa, ON K1P 5H2 mail: 615 - 2647 Alta Vista Drive, Ottawa, Ontario, K1V 7T5 telephone: 613-203-1400 book a meeting: https://calendly.com/jaysonpeltzer https://www.u7solutions.com [image: LinkedIn button] [im= age: Twitter button] [image: Facebook button] [image: Email list button] On Mon, Jan 24, 2022 at 11:25 AM U7 Support wrote= : > Hi Timothy > > I wanted to give you an update on your bank of hours, which is at 0.00. > We used the 1.5 prepaid hours of support on this activity, which took a > total of 2.25 hours 244061 Add image file to the homepage of the HCA > Montreal site. > You can see the details on invoice 3019, I've attached a PDF copy of that > here for your convenience. > > I'm looping in Jayson (CC'd on this email) so that he can give you a > quote on this new work you need done. > > Thank you, > > Sheri > [image: U7 Support] > > U7 Support > U7 SOLUTIONS | Make the web work for you > t: 1-888-236-1467 m: 613-203-1400 > 123 Slater (6th floor), Ottawa, ON K1P 5H2 > https://www.u7solutions.com > > [image: LinkedIn button] [= image: > Twitter button] [image: Facebook button= ] > [image: Email list subscription] > > > > On Fri, Jan 21, 2022 at 12:22 PM Timothy Thomas > wrote: > >> Great, thanks! >> >> On Fri, Jan 21, 2022 at 2:20 PM U7 Support >> wrote: >> >>> Hi Timothy >>> >>> Thank you for submitting your support request to replace the images. >>> Your request has been reviewed and assigned to Ian (copied here) and th= e >>> support team for scheduling as soon as possible. At this time we will >>> allocate 0.50 hours/30 minutes in your bank of support hours for this >>> activity. Upon resolution, any unused time will be returned to your ban= k of >>> hours and we will advise you of your new balance. >>> >>> Today, your current bank balance is 1.5 hours. >>> >>> We do not anticipate any complications but should additional informatio= n >>> or clarification be required during this process a team member will be = in >>> touch. We will aim to have this request resolved within two business da= ys. >>> You can track the progress of your request here: >>> >>> https://portal.u7solutions.com/activity/home-care-assistance/replace-im= ages-homecareassistancemontrealca-montrealsoinsad