--0000000000005f4c9105ec90e37f Content-Type: text/plain; charset="UTF-8" Hi June, If Helina was set to arrive for 8:30 and was still on her way at 8:55am, was she late for the shift? or did she arrive at the hospital and have to then go to the clients home instead? Thank you, Kathryn On Thu, Nov 3, 2022 at 9:05 AM June Lapointe wrote: > Toronto > > *Wednesday* > > - *5:22pm *- *Aida *realized that she forgot to clock out at 4pm after > she left *Daphne's *who passed away this morning. I clocked her out > at 4pm as this was an unforeseen circumstance. > - *6:39pm* - *Lachhmi *could not clock in. > - *8:44pm *- *A365* called saying that *Rhonda *said that her relief > had not shown up yet for *Giselda*. I was a little confused as *Rhonda > *was scheduled until 9am tomorrow, yet *Ravneet *was scheduled from > 9pm-6am. When I called *Rhonda* back she explained that *Ravneet *was > there for respite and that *Rhonda *needed sleep. I told her that *Ravneet > *was scheduled to be there at 9pm. > > *Thursday* > > - *7:22am* - *Kristyn *called saying that her relief had not arrived. > I looked at the schedule and nobody was booked in until 10am. I told her > she could leave but thankfully she knew that there is supposed to be a > live-in and *Ann *could not be left alone. I tried calling *Escalyn *but > she didn't pick up. Thank you, *Cheryl*, for helping me out. When I > called *Escalyn *back at 8:06am she was waiting for a taxi. > - *8:00am* - *A365 *emailed a message (I did not receive a phone call) > that *Tonya *was being released at 8am but CG was not scheduled to > pick her up until 8:30am. I did not notice the message until 8:55am. I > called *Tonya *and she said she was at home and *Helina *was on her > way. > > > Oakville > > *Wednesday* > > - *6:29pm *- *Patricia *at *Tansley Woods* emailed many shifts > starting from this Saturday until November 11. I entered all the shifts > into the system. They had also gone to *Esther *directly and she > accepted an extra 6 shifts. I scheduled her in and emailed her to confirm. > > > Sincerely, > *June Lapointe* > Home Care Assistance > On-call Manager > Office: 519-954-2111 > Direct Line: 519-954-2113 > -- *Kathryn Nester* *Caregiver Ambassador* Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! --0000000000005f4c9105ec90e37f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi June,=C2=A0 =C2=A0If Helina was set = to arrive for 8:30 and was still on her way at 8:55am, was she late for the= shift? or did she arrive at the hospital and have to then go to the client= s home instead? Thank you, Kathryn = = On Thu, Nov 3, 2022 at 9:05 AM June Lapointe < jlapointe@thekey.com > wrote: Toronto = Wednesday 5:22pm - Aida realized that she forgot to clock= out at 4pm after she left Daphne's=C2=A0=C2= =A0 who passed away this morning. I clocked her out at 4pm as thi= s was a