← Back

Re: Regional Client Success Managers

From
Kim Kranwinkel <kimberly.kranwinkel@thekey.com>
To
Cathy Goffredo <catherine.goffredo@thekey.com>
CC
Kimberly Guerci <kguerci@thekey.com>, Carol Miller <carol.miller@thekey.com>, Jennifer Piper <jennifer.piper@thekey.com>, Jennifer Muskat <jmuskat@thekey.com>, Jay Skypeck <jason.skypeck@thekey.com>, Timothy Thomas <tt@thekey.com>, Beth Ann Rosario <bethann.rosario@thekey.com>
Date
Thu, 3 Nov 2022 10:35:17 -0400
Folder
INBOX
--0000000000005434a205ec91defd Content-Type: text/plain; charset="UTF-8" Well, I was told that the RCSM and team were not to be handling the billing issue, however there hasn't been direction otherwise. The person that does the billing would be the staffing team. As for the JD, I am not aware of the changes that were made. If that was done does someone have the notification? Kimberly Kranwinkel Regional Operations Director *Please note my email has changed:* kimberly.kranwinkel@TheKey.com (301) 767-6622 TheKey.com [image: TheKey] On Thu, Nov 3, 2022 at 10:28 AM Cathy Goffredo wrote: > Hello my fellow colleagues.... > > Happy Thursday! > > Need some input. I was told yesterday that Client Success Regional > Managers should not be handling billing issues. So if they don't handle > billing issues, who is supposed to own that client issue? Billing sends the > email to me and my RN Client Success Manager. > > I was also told they recently updated the Client Success job descriptions. > Is that true? The last version I have was from May. > > *Cathy Goffredo* > Regional Director PA & NJ > C. 267-406-5844 > > *Note my new email address:cathy.goffredo@TheKey.com* > *TheKey.com * > [image: TheKey] > --0000000000005434a205ec91defd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Well, I was told that the RCSM and team were not to be han= dling the billing issue, however there hasn&#39;t been direction otherwise.= The person that does the billing would be the staffing team. As for the JD, I am not aware of the changes that were made. If that = was done does someone have the notification?=C2=A0 Kimberly Kranwinkel R= egional Operations Director Please note my = email has changed: kimberly.kranw= inkel@TheKey.com (301) 767-6622 TheKey.com On Thu, Nov 3, 2022 at 10:28 AM Cathy Goffredo &lt; catherine.goffredo@thekey.com &gt; wrote: Hello my fellow colleagues.... Happy Thu= rsday! Need some input. I was told yesterday that Cl= ient Success Regional Managers should not be handling billing issues. So if= they=C2=A0don&#39;t handle billing issues, who is supposed to own that cli= ent issue?

Thread (2)