--0000000000007b981c0636e97a82 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Timon, Happy Friday! Wanted to circle back with you regarding Tanzil, did you happen to hear back from Nirma yet? We received an e-transfer yesterday evening totaling $245.06 to cover the remaining balance of Invoice 1035515 dated 5/5/2025. However the client has the following invoices below reflecting outstanding with the oldest open invoice 63 days past due. Invoice 1007135 $2,349.34 63 days past due Invoice 1031862 $3,809.86 28 days past due Invoice 1039145 $2,330.59 21 days past due Invoice 1045434 $2,349.34 14 days past due Knowing that there Is a limitation to the $ amount they can send for E-transfers daily, we are continuing to see invoices aged out and no response from Nimra when Michelle reaches out for confirmation of payment. My understanding was that they were going to start making their payments on a regular basis to ensure that they do not fall this far behind, has she expressed any issues to you as to why the payments have not been consistent= ? Looking forward to hearing from you, please let me know if you need any additional information Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Thu, Jun 5, 2025 at 2:00=E2=80=AFPM Timon Page w= rote: > Hi Michelle > > Yes, I too have been trying to get in touch with her to no avail. I will > ping her again tomorrow. She tends to respond on Fridays so I=E2=80=99ll = let you > know if I hear anything. > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Thu, Jun 5, 2025 at 4:26=E2=80=AFPM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Hi Timon, >> >> Just wanted to check in and see if you've had a chance to speak with >> Nirma. I reached out to her recently but haven't heard back yet. >> >> Her current account balance is $16,353.18, with $13,598.99 currently >> overdue. To ensure continued service, we need to establish a more >> consistent payment schedule. If we're unable to do so, we may have to >> consider a temporary suspension of services. >> >> Please let me know your thoughts. >> >> Kind regards, >> >> Michelle Hudgins >> >> Collections Analyst 2 | TheKey >> >> Direct Line:305.452.0760 >> >> >> >> --0000000000007b981c0636e97a82 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Timon, Happy Friday!=C2=A0 Wa= nted to circle back with you regarding Tanzil, did you happen to hear back = from Nirma yet?=C2=A0 We received an e-transfer yesterday evening totaling = $245.06 to cover the remaining balance of Invoice=C2=A01035515 dated 5/5/20= 25. However the client has the following invoices below reflecting outstand= ing with the oldest open invoice 63 days past due. Invoice 1007135 $2,349.34=C2=A0 63 days past due Invoice 1031862= $3,809.86 28 days pa