--000000000000b0f91d0636e9c4a5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lito Happy Friday to you as well! Yes, this is frustrating for me as well. I have not heard from Nimra recently and I just pinged her again and included the outstanding amounts from the email below. As far as I can ascertain, there are no obstacles in place that would prevent her from paying. I know this situation is far from ideal and I will reiterate the importance of consistency with payments. Michelle and I have spoken about this and we both feel that she tends to use billing errors as an excuse for delayed payments. I am trying to find out who the care coordinator is that handles Tanzil's account for the Ontario government but because of PHIPEA legislation, it is easier said than done. I will update the group as soon as I hear from her. She tends to reach on Fridays so fingers crossed! Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Fri, Jun 6, 2025 at 12:11=E2=80=AFPM Lito Delapena wrote: > HI Timon, > > Happy Friday! > > Wanted to circle back with you regarding Tanzil, did you happen to hear > back from Nirma yet? We received an e-transfer yesterday evening totalin= g > $245.06 to cover the remaining balance of Invoice 1035515 dated 5/5/2025. > However the client has the following invoices below reflecting outstandin= g > with the oldest open invoice 63 days past due. > > Invoice 1007135 $2,349.34 63 days past due > Invoice 1031862 $3,809.86 28 days past due > Invoice 1039145 $2,330.59 21 days past due > Invoice 1045434 $2,349.34 14 days past due > > Knowing that there Is a limitation to the $ amount they can send for > E-transfers daily, we are continuing to see invoices aged out and no > response from Nimra when Michelle reaches out for confirmation of payment= . > My understanding was that they were going to start making their payments = on > a regular basis to ensure that they do not fall this far behind, has she > expressed any issues to you as to why the payments have not been consiste= nt? > > Looking forward to hearing from you, please let me know if you need any > additional information > > Thank you, > > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Thu, Jun 5, 2025 at 2:00=E2=80=AFPM Timon Page = wrote: > >> Hi Michelle >> >> Yes, I too have been trying to get in touch with her to no avail. I will >> ping her again tomorrow. She tends to respond on Fridays so I=E2=80=99ll= let you >> know if I hear anything. >> >> Best regards, >> * Timon Page * >> General Manager, Ontario >> *Please note my email address has changed:* >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.com >> >> >> >> On Thu, Jun 5, 2025 at 4:26=E2=80=AFPM Michelle Hudgins > michelle.hudgins@thekey.com> wrote: >> >>> Hi Timon, >>> >>> Just wanted to check in and se