--00000000000089a7e90636ea6d9e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Received. Thanks On Fri, Jun 6, 2025 at 12:09=E2=80=AFPM Timothy Thomas wrot= e: > Hi Team, > > Thanks, Abby, for sharing this important update regarding after-hours > client success coverage. > > This new format will ensure our clients connect with their local team > members who understand their specific needs, ultimately leading to a bett= er > experience. > > In addition to this, it's crucial that we respond to all web inquiries > promptly. Please aim to reply within 30 minutes, and ideally within just = 5 > minutes. > > I am confident that everyone will continue to deliver exceptional service > to both our current clients and potential new ones. > > Thank you for your attention to this and have a great weekend! > > Tim > > On Fri, Jun 6, 2025 at 12:46=E2=80=AFPM Abby Cnossen wrote: > >> Hello Team, >> >> Beginning next week on *Monday, June 9, 2025*, each office will be >> responsible for handling all office specific *Client Success=E2=80=93rel= ated >> duties after hours*. Each *General Manager* will designate the team >> member(s) responsible. >> >> *On-call coordinators* will contact the appropriate office via the *offi= ce-wide >> ring group*. If you are on-call, it is *essential that your 8x8 account >> is active and reachable* to ensure smooth communication. >> >> You can find the *ring group phone numbers and members* listed on the *O= n-Call >> Calendar *HERE >> under >> the tab labeled *"On-call Email Groups."* Names in *bold* indicate the >> individuals included in the ring group for each office. >> >> Please reach out to your GM directly with any questions or concerns. >> >> Thank you for your attention and cooperation! >> -- >> *Abby Cnossen* >> Manager of Quality and Service >> Call or text: 616-271-8243 >> TheKey.com >> > --=20 *Ashley Alford* CSM/ Caregiver Manager | TheKey Mobile: 414-704-3806 --00000000000089a7e90636ea6d9e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Received.=C2=A0 Thanks=C2=A0 On Fri, Jun 6, 2025 at 12:09=E2=80=AFPM Timothy Thomas <= ; tt@thekey.com > wrote: Hi Team, Thanks, Abby, for sharing this important update regarding after-hours= client success coverage. This new format will ensure our clients co= nnect with their local team members who understand their specific needs, ul= timately leading to a better experience. In addition to this, it'= ;s crucial that we respond to all web inquiries promptly. Please aim to rep= ly within 30 minutes, and ideally within just 5 minutes. I am confid= ent that everyone will continue to deliver exceptional service to both our = current clients and potential new ones. Thank you for your attention= to this and have a=C2=A0great weekend! Tim On Fri, Jun 6, 2025 a= t 12:46=E2=80=AFPM Abby Cnossen < acnossen@thekey.com > wrote: Hello Team, Beginning next week on Monday, June 9, 2025 , each offic= e will be