Re: After-Hours Client Success Coverage – Starting Monday, 6/9/25

--000000000000a08771063725de56 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have added to the on-call schedule the individuals who will be covering for MKE through August, so the on-call coordinator knows who to reach out to if needed. Thank you *Danielle James LPN* Milwaukee General Manager | TheKey Mobile: 414-309-4827 *Have positive feedback? We'd love to share that with the community: * https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YARmZmeZ= B1UILA On Fri, Jun 6, 2025 at 12:19=E2=80=AFPM Ashley Alford wrote: > Received. > > Thanks > > On Fri, Jun 6, 2025 at 12:09=E2=80=AFPM Timothy Thomas wr= ote: > >> Hi Team, >> >> Thanks, Abby, for sharing this important update regarding after-hours >> client success coverage. >> >> This new format will ensure our clients connect with their local team >> members who understand their specific needs, ultimately leading to a bet= ter >> experience. >> >> In addition to this, it's crucial that we respond to all web inquiries >> promptly. Please aim to reply within 30 minutes, and ideally within just= 5 >> minutes. >> >> I am confident that everyone will continue to deliver exceptional servic= e >> to both our current clients and potential new ones. >> >> Thank you for your attention to this and have a great weekend! >> >> Tim >> >> On Fri, Jun 6, 2025 at 12:46=E2=80=AFPM Abby Cnossen wrote: >> >>> Hello Team, >>> >>> Beginning next week on *Monday, June 9, 2025*, each office will be >>> responsible for handling all office specific *Client Success=E2=80=93re= lated >>> duties after hours*. Each *General Manager* will designate the team >>> member(s) responsible. >>> >>> *On-call coordinators* will contact the appropriate office via the *off= ice-wide >>> ring group*. If you are on-call, it is *essential that your 8x8 account >>> is active and reachable* to ensure smooth communication. >>> >>> You can find the *ring group phone numbers and members* listed on the *= On-Call >>> Calendar *HERE >>> under >>> the tab labeled *"On-call Email Groups."* Names in *bold* indicate the >>> individuals included in the ring group for each office. >>> >>> Please reach out to your GM directly with any questions or concerns. >>> >>> Thank you for your attention and cooperation! >>> -- >>> *Abby Cnossen* >>> Manager of Quality and Service >>> Call or text: 616-271-8243 >>> TheKey.com >>> >> > > -- > > *Ashley Alford* > > CSM/ Caregiver Manager | TheKey > > Mobile: 414-704-3806 > > > > --000000000000a08771063725de56 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have added to the on-call schedule the individuals = who will be covering=C2=A0for MKE through August, so the on-call coordinato= r=C2=A0knows who to reach out to if needed.=C2=A0 = Thank you=C2=A0 Danielle James= LPN Milwaukee General Manager | TheKey Mobile: 414-309-48= 27 <b style=3D"c