--0000000000004ef95406036fa252 Content-Type: multipart/alternative; boundary="0000000000004ef95306036fa251" --0000000000004ef95306036fa251 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Do we have anything in writing from the facility or any documentation at all? I believe Poulami mentioned that the facility emailed us saying the payor is responsible. Is there a way to go after facility and ask them if they have any communication with the client in regards to paying this? thanks On Mon, Aug 21, 2023 at 10:20=E2=80=AFAM wrote: > Good morning, > > > > I am following up on Helen St. Pierre once again. I have not heard back > from Lisa Quesnelle since her original response. I surmise it=E2=80=99s b= ecause she > has asked for paperwork on several occasions to validate the debt and we > have been unable to produce it. If you read her email below, it does not > appear that they will negotiate without out it. Here in the states, you c= an > still file a breach of contract lawsuit even if you do not have a contrac= t > in place however, I am not sure if that is the case in Canada. Please let > me know your thoughts and how you would like to proceed. > > > > Gerard > > > > > > *From:* Timothy Thomas > *Sent:* Thursday, August 3, 2023 10:47 AM > *To:* gerard.draetta@thekey.com > *Cc:* Ali Malik ; Laszlo Kovacs laszlo.kovacs@thekey.com> > *Subject:* Re: FW: Helen St. Pierre > > > > Hi Gerard, > > > > We do not have a signed consent agreement for this client. The operations > team was told at the time by our HCL that the facility where the client > resides would be paying for the services and subsequently billing the > client. In April the facility told us that they would not be handling > payment and to send the invoices to the POA Lisa. Unfortunately at that > time we did not request that a contract be signed and services continued = on > until May. > > > > We were only informed of the large outstanding balance due in May as I > assume the billing department thought it was an institutional payer with = a > longer lead time. > > > > > > On Thu, Aug 3, 2023 at 10:19=E2=80=AFAM wrote= : > > Good morning, > > > > Please see the response I received from Lisa Quesnelle regarding Helen St= . > Pierre. Please forward me any and all paperwork as it does not appear tha= t > they will negotiate without seeing this. > > > > Gerard > > > > *From:* Lisa Quesnelle > *Sent:* Wednesday, August 2, 2023 2:09 PM > *To:* gerard.draetta@thekey.com > *Subject:* Re: Helen St. Pierre > > > > Good Afternoon Gerard, > > > > I appreciate receiving your email and your desire to settle this issue > amicably, as I am inclined to do the same. > > > > However, as previously requested, prior to engaging in any further > discussion, I require a copy of the contract that was executed prior to > your company providing services. As I previously advised Ali, Ms. St. > Pierre's financial advisor has requested a copy of the signed contract > before